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Distinguished Sage
Distinguished Sage
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Message 11 of 34

Re: Superfast Fibre

Try turning Smart Setup off, it gives lots of problems like you describe.

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...

I think you may have already done that, but could you please check again.

Are you connecting using wireless, or are you using a direct Ethernet cable from the home hub?

If you are using wireless, then try turning off the 5GHz wireless on the home hub, as it has the same SSID as the 2.4GHz, and some devices do not like it.

See https://community.bt.com/t5/Home-setup-Wi-Fi-network/Disabling-5Ghz-on-the-Smart-Hub-2/td-p/1992466

 

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Aspiring Expert
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Message 12 of 34

Re: Superfast Fibre

Hello, yes smarthub setup is off.  I am using ethernet cable as I always have (and have tried long and short, new and old) with no difference.

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Distinguished Sage
Distinguished Sage
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Message 13 of 34

Re: Superfast Fibre


@AlisonP wrote:

Hello, yes smarthub setup is off.  I am using ethernet cable as I always have (and have tried long and short, new and old) with no difference.


In real terms, you would not expect to see any improvement on website loading by moving to Superfast "fibre", unless you were on a very slow ADSL connection beforehand.

It should be about the same, but not slower, so something is not quite right.

I see you are using the Firefox web browser at the moment. Have you tried using Google Chrome instead, as it has better cache management?

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Aspiring Expert
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Message 14 of 34

Re: Superfast Fibre

I can try using Chrome, though I'm not a fan.  I don't find it so easy to use, but willing to give it a go.  I don't understand cache management and things like that so perhaps there are things that I need to be doing in addition.  I do delete browing history and cookies and clean up files at regular intervals, but I am always wary at deleting things I don't understand.

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Distinguished Sage
Distinguished Sage
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Message 15 of 34

Re: Superfast Fibre

Its a case of elimination, certainly on an old Windows 10 laptop I have, Firefox runs very slow compared to Google Chrome.

On a fast connection, it does not make sense for a web browser to "cache" old files and images, as it normally quicker to fetch them from the Internet.

The fact that you are having to refresh pages, would indicate to me that Firefox is caching too many files.

Its also a bit odd that your browser is reporting  firefox, but not which version, so I wonder if its a really old  obsolete version?

I use an older version of Firefox, mainly for compatibility with some macros, but my posts report Posted with device: firefox_55_0

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Aspiring Expert
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Message 16 of 34

Re: Superfast Fibre

As far as I am aware it is the most up to date version, I usually get messages to say about updating, etc and do it straight away.  I'm not sure where to look to find out what version it is.

My laptop is just 2 years old and I keep very  little saved on it.  I don't use it for streaming, gaming or anything like that.  It's general surfing, emailing, FB and family history.  Nothing complicated.

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Distinguished Sage
Distinguished Sage
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Message 17 of 34

Re: Superfast Fibre

are you using a virus checker or Bt protect?



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Distinguished Sage
Distinguished Sage
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Message 18 of 34

Re: Superfast Fibre

I have just checked Firefox on my Windows 10 laptop and this is what it shows.

Capture.JPG

That can be found by going to the help menu, and selecting "about"

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Sage
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Message 19 of 34

Re: Superfast Fibre

You can set Firefox to delete the cache every time you close it.

In the address bar enter "about:preferences#privacy" (without quotes). Click clear data, then check box to delete cookies and site data when Firefox is closed.

2020-01-24 12_01_08-Options.png

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Aspiring Expert
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Message 20 of 34

Re: Superfast Fibre

I've got AVG, don't know about BT protect.  It's the same as it's been since before the upgrade.

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