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Chromedome73
Aspiring Contributor
188 Views
Message 1 of 6

Superfast Speed Issues

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Hi,I've been on Superfast 1 for ages & due to being out of contract I went with Superfast 2.

I am awaiting my new Smart Hub 2 (which was ordered 21st Aug & still showing as ready for dispatch)

Anyway I did a speed test as I haven't done one in a while & I was shocked to see it down to about  34 instead of the normal 70 odd.

I have add a few screen shots of stats etc.....I also did a router restart to see if that sorted things out.

 

 

Thanks for looking 

 

Screenshot 2019-08-28 at 11.13.36.pngScreenshot 2019-08-28 at 10.45.30.png

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5 REPLIES 5
Sage
Sage
185 Views
Message 2 of 6

Re: Superfast Speed Issues

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Your package has been wrongly configured. A mod should be along shortly.

Chromedome73
Aspiring Contributor
177 Views
Message 3 of 6

Re: Superfast Speed Issues

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Thank You

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Moderator
Moderator
174 Views
Message 4 of 6

Re: Superfast Speed Issues

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Hi @Chromedome73 welcome to the forum and thanks for posting. We will be happy to get your broadband corrected. I've sent you a Private message explaining how you can contact the forum moderation team. 
Check here: https://community.bt.com/t5/notes/privatenotespage

Cheers
John

Moderator
Moderator
106 Views
Message 5 of 6

Re: Superfast Speed Issues

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Hi @Chromedome73,

Thank you for taking my call today.

Your connection is looking good now that the order has completed to change you over to the 80/20 service. The tests are showing your sync speed is sitting at 78Mbps.

With regards to the Hub, I'm sorry you haven't received this. I've placed a new order and the hub is due for delivery on the 2nd of September.

Thanks

PaddyB

Chromedome73
Aspiring Contributor
101 Views
Message 6 of 6

Re: Superfast Speed Issues

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Thanks again for your help @PaddyB
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