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curtisuk
Contributor
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Message 21 of 28

Re: Superfast fibre 1 to superfast fibre 2 upgrade

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Thank you

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curtisuk
Contributor
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Message 22 of 28

Re: Superfast fibre 1 to superfast fibre 2 upgrade

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Some assistance from a mod would be appreciated on this matter, its like banging your head against a brick wall with the normal help channels from bt.  

Please let me know if I need to supply any more information.

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pippincp
Distinguished Sage
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Message 23 of 28

Re: Superfast fibre 1 to superfast fibre 2 upgrade

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I apologise it would appear that since I am no longer recognised as a CL if I flag a post for the Mods the system does not recognise it.

Perhaps @Keith_Beddoe  or @imjolly could flag it for you.

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DavidM
Moderator
Moderator
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Message 24 of 28

Re: Superfast fibre 1 to superfast fibre 2 upgrade

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Thanks for raising this @pippincp.

Hi @curtisuk and welcome.

I'm sorry for any confusion with this. I'm sure we'll be able to help. I've sent you a private message explaining how you can contact the forum moderation team. Just drop me over a reply with the details and we’ll check it out.

Cheers

David

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pippincp
Distinguished Sage
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Message 25 of 28

Re: Superfast fibre 1 to superfast fibre 2 upgrade

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Thanks @DavidM 

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curtisuk
Contributor
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Message 26 of 28

Re: Superfast fibre 1 to superfast fibre 2 upgrade

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Many thanks to the mods for their assistance, the regrade to superfast 2 looks to have finally happened overnight. It appears the issue is that I was left on the superfast 1 profile.

The router has reconnected this morning with sync rate of 77811 and data rate of 71.78 mbps on the downstream.

The router figures suggest this may improve further as the line settles out so fingers crossed.

Upstream remains at 9mbps as expected.

 

pippincp
Distinguished Sage
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Message 27 of 28

Re: Superfast fibre 1 to superfast fibre 2 upgrade

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Good result, thanks for getting back.

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NeilO
Moderator
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Message 28 of 28

Re: Superfast fibre 1 to superfast fibre 2 upgrade

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@curtisuk, Thanks for the update, I'm glad that's sorted now Smiley Happy

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