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Distinguished Sage
Distinguished Sage
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Message 11 of 15

Re: Superfast fibre 1 unlimited download speed issues

Did you try the quiet line test requested?

are you using a phone extension cable to connect hub to your phone socket?  Have you tried changing the filter?



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jasyk34
Beginner
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Message 12 of 15

Re: Superfast fibre 1 unlimited download speed issues


@imjollywrote:

Did you try the quiet line test requested?

are you using a phone extension cable to connect hub to your phone socket?  Have you tried changing the filter?


I don't have a test socket but I did try the test and there was no noise on the line.  My hub of right beside the socket so I am just using the cable that came with the hub. I haven't tried changing the filter. I wonder if getting the socket replaced with one with a built in filter would help ?

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Distinguished Sage
Distinguished Sage
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Message 13 of 15

Re: Superfast fibre 1 unlimited download speed issues

What does your master socket look like?

Master socket with one socket

Does your phone line come from a pole, or underground?

Are there any other phone connection boxes in your house?

 Changing for a filtered socket is unlikely to make much difference, if there is no other phone wiring in the house.

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jasyk34
Beginner
215 Views
Message 14 of 15

Re: Superfast fibre 1 unlimited download speed issues


@Keith_Beddoewrote:

What does your master socket look like?

Master socket with one socket

Does your phone line come from a pole, or underground?

Are there any other phone connection boxes in your house?

 Changing for a filtered socket is unlikely to make much difference, if there is no other phone wiring in the house.


My phone socket looks like the one at the end on the right ( number 4) and phone line comes from underground. I don't have any other sockets in the house.

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Distinguished Sage
Distinguished Sage
207 Views
Message 15 of 15

Re: Superfast fibre 1 unlimited download speed issues


@jasyk34 wrote:

@Keith_Beddoewrote:

What does your master socket look like?

Master socket with one socket

Does your phone line come from a pole, or underground?

Are there any other phone connection boxes in your house?

 Changing for a filtered socket is unlikely to make much difference, if there is no other phone wiring in the house.


My phone socket looks like the one at the end on the right ( number 4) and phone line comes from underground. I don't have any other sockets in the house.


It may be worth carefully checking behind that socket to check that there is only a single pair of wires connected to it and there is no evidence of damp or corrosion..

There should normally be plenty of spare cable to allow you to look behind the socket.

There will probably be one other spare pair of wires coiled up, but they should be insulated, with no bare ends showing, The master socket should look like this.

 

insidemaster.jpg

The working pair of wires, should be on connections 2 and 5, and there should be no other wires connected.

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