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brettb
Beginner
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Message 1 of 2

Superfast fibre Slow speeds 3x engineer visits!

HI All, As above had the Fibre installed around November where i was getting approx 180mb for a day or so. This dropped to 120-150 and has been hovering around this value for months, Currently sitting at 110! (This was tested at the line by the engineer.) I have tested for noise using 17070 on the test socket nil. Substituted the face plate for a inline filter direct to test socket. Upgraded the superfast to the superfast 2 hub. Most of my devices are hardwired through a switch although the PC is connected directly to hub. Had 3 engineers out who say distance to cab is around 280 meters so should be getting speed as per checker. Line has been switched to secondary feed to house this again went upto 180 for a day then dropped back to 100is....this even dropped as low as 57! I did have a period of about 6 days last month with 200mb and thought it was fixed but nope. Yesterday was the latest visit where the engineer said the line must be speed limited for stability and to speak with BT. Engineer also replaced all connections in cabinet and requested a fibre port swap but this was noit authorised as BT/Openreach said it wouldn't help the issues? I have been trying since day 1 to get a consistent service at the speed promised but it seems BT/Openreach have no idea how to fix this. I was finally assigned a case manager yesterday so awaiting a call back within 48/72 hrs. Any thoughts or help would be appreciated as at my wits end with this! DSL CHECKER VDSL Range A (Clean) 80 70.6 20 19 65.9 Available Available -- VDSL Range B (Impacted) 80 68.7 20 19 63.2 Available Available -- G.fast Range A (Clean) 278 246.4 41.8 19.7 208.1 Available Available -- G.fast Range B (Impacted) 214.6 152.7 27.8 14 139.4 Available Available -- Featured Products Downstream Line Rate(Mbps) Upstream Line Rate(Mbps) Downstream Range(Mbps) WBC FTTP Availability Date FTTP on Demand 330 30 -- Available -- -- ADSL Products Downstream Line Rate(Mbps) Upstream Line Rate(Mbps) Downstream Range(Mbps) Availability Date Left in Jumper WBC ADSL 2+ Up to 6 -- 4 to 8 Available -- -- WBC ADSL 2+ Annex M Up to 6 Up to 1 4 to 8 Available -- -- ADSL Max Up to 5 -- 3.5 to 7.5 Available -- -- WBC Fixed Rate 2 -- -- Available -- -- Fixed Rate 2 -- -- Available -- -- Observed Speeds G.Fast VDSL Max Observed Downstream Speed (Mbps) 118.78 -- Max Upstream Observed Speed (Mbps) 31.83 -- Observed Date 2019-01-15 -- Other Offerings Availability Date VDSL Multicast -- -- -- Available -- -- ADSL Multicast -- -- -- Available -- -- G.fast Multicast -- -- -- Available -- -- Premise environment Status Bridge Tap N VRI N NTEFaceplate N Last Test Date 21-03-2019 TECHNICAL LOG Product code:Smart Hub 2 Serial number:+091301+1841002504 Firmware version:v0.12.02.11078-BT Firmware updated:Tue Mar 26 18:14:44 2019 Board version:R01 GUI version:1.53a 29_08_2018 DSL uptime:0 days,23 Hours32 Mins24 Secs Data rate:32.629 Mbps / 105.099 Mbps Maximum data rate:32.543 Mbps / 114.460 Mbps Noise margin:3.0 / 14.6 Line attenuation:0.0 / 38.9 Signal attenuation:0.0 / 38.9 VLAN id:101 Upstream error control:Off Downstream error control:Off Data sent / received:3.3 GB Uploaded / 54.3 GB Downloaded Broadband username:bthomehub@btbroadband.com BT Wi-fi:Activated 2.4 GHz wireless network name:BT-K8A6MQ 2.4 GHz wireless channel:Smart (Channel6) 5 GHz wireless network name:BT-K8A6MQ 5 GHz wireless channel:Smart (Channel36) Wireless security:WPA2 (Recommended) Wireless mode:Mode 1 Firewall:On MAC address:44:FE:3B:12:A2:5F Software variant:- Boot loader: 0.1.7-BT (Thu Nov 30 09:45:22 2017)
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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Superfast fibre Slow speeds 3x engineer visits!

looks like you are on G.fast from your stats  you need to phone FTTP 08005874787



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