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Stevoselbs
Aspiring Contributor
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Message 1 of 6

Superfast fibre plus (67MB) - slower speed than expected

Good morning,

I have recently had superfast fibre plus installed at my new property with advertised average speeds of 67mb, however when I run speed tests it seems to be around 32mb download and 12.5 upload.

I have checked the BT broadband availability checker and it states that from Eversley cabinet 3 Downstream line rate high 80mbps low 60.3mbps and upstream line rate high 20mbps low 19mbps.

I have also checked the technical log on my smart hub (results detailed below):

Any help would be greatly appreciated.

Steve

SMarthub technicsal log3.JPGSMarthub technicsal log4.JPG

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Superfast fibre plus (67MB) - slower speed than expected

can you post the dslchecker results using your phone number   https://www.btwholesale.com/includes/adsl/main.html

are you connected to the test socket with a filter even if you currently use a filtered master socket to see of test socket will improve conenction - post results

check for line noise  dial 17070 option 2  should be silent and best with corded phone



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Stevoselbs
Aspiring Contributor
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Message 3 of 6

Re: Superfast fibre plus (67MB) - slower speed than expected

BT adsl checker.PNG

I will try the test socket when I get home but here is the DSL checker results for my phone number.

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Stevoselbs
Aspiring Contributor
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Message 4 of 6

Re: Superfast fibre plus (67MB) - slower speed than expected

Tried the test socket and sadly it made no difference.

Also I don’t have a home phone so can’t try calling that number.

Any other ideas would be greatly appreciated?

Steve
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peterh0001
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Message 5 of 6

Re: Superfast fibre plus (67MB) - slower speed than expected

Steve

You can get a corded phone for around £5.99 from Argos and the like.  If you call an engineer out and the fault is in your home then it will cost you around £85 so well worth doing.

Peter

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Distinguished Sage
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Message 6 of 6

Re: Superfast fibre plus (67MB) - slower speed than expected

@Stevoselbs

Some information which you may find helpful.

Why do you need phone connected to your line?

If the phone line is noisy or has a high resistance connection, then that will affect your broadband.

The lack of any current flowing through the wires due to the lack of a phone providing an occasional loop, causes oxidisation at any joints which causes the line resistance to increase. This does not show up on a normal line test.

With Private Circuits it is common practice to allow a small "DC Wetting" current to flow through the line to prevent this problem.

https://en.wikipedia.org/wiki/Wetting_current

There are quite a few people that do not plug a house phone in to check dial tone every so often. This can cause issues with broadband. Also, if one wire has become disconnected (quite common), then that will cause no broadband,  constant disconnections, or a very low speed.

The solution is to get hold of a cheap (less than £5) wired phone, and plug it into the phone socket to see if you get dial tone.

Then dial 17070 (free call)  and select option 2, quiet line test, and see if there is any noise on the line.

If you do not get dial tone, or there is noise on the line, then you need to report it as either no dial tone, or a noisy line. Do not mention the broadband problem, otherwise it will end up in the wrong fault queue, and take much longer to be fixed. There are plenty of people who can fix phone faults, but not as many broadband people.

Once the phone fault is fixed, then the broadband will get better.

You may find that the very act of plugging a phone in, and getting dial tone, fixes your broadband, as it breaks down any corrosion.