I have recently had superfast fibre plus installed at my new property with advertised average speeds of 67mb, however when I run speed tests it seems to be around 32mb download and 12.5 upload.
I have checked the BT broadband availability checker and it states that from Eversley cabinet 3 Downstream line rate high 80mbps low 60.3mbps and upstream line rate high 20mbps low 19mbps.
I have also checked the technical log on my smart hub (results detailed below):
Any help would be greatly appreciated.
can you post the dslchecker results using your phone number https://www.btwholesale.com/includes/adsl/main.html
are you connected to the test socket with a filter even if you currently use a filtered master socket to see of test socket will improve conenction - post results
check for line noise dial 17070 option 2 should be silent and best with corded phone
I will try the test socket when I get home but here is the DSL checker results for my phone number.
You can get a corded phone for around £5.99 from Argos and the like. If you call an engineer out and the fault is in your home then it will cost you around £85 so well worth doing.
Some information which you may find helpful.
Why do you need phone connected to your line?
If the phone line is noisy or has a high resistance connection, then that will affect your broadband.
The lack of any current flowing through the wires due to the lack of a phone providing an occasional loop, causes oxidisation at any joints which causes the line resistance to increase. This does not show up on a normal line test.
With Private Circuits it is common practice to allow a small "DC Wetting" current to flow through the line to prevent this problem.
There are quite a few people that do not plug a house phone in to check dial tone every so often. This can cause issues with broadband. Also, if one wire has become disconnected (quite common), then that will cause no broadband, constant disconnections, or a very low speed.
The solution is to get hold of a cheap (less than £5) wired phone, and plug it into the phone socket to see if you get dial tone.
Then dial 17070 (free call) and select option 2, quiet line test, and see if there is any noise on the line.
If you do not get dial tone, or there is noise on the line, then you need to report it as either no dial tone, or a noisy line. Do not mention the broadband problem, otherwise it will end up in the wrong fault queue, and take much longer to be fixed. There are plenty of people who can fix phone faults, but not as many broadband people.
Once the phone fault is fixed, then the broadband will get better.
You may find that the very act of plugging a phone in, and getting dial tone, fixes your broadband, as it breaks down any corrosion.
Thanks for your posts and welcome back!
Sorry for the speed problems you're having. The top part of your screenshot in message number 3 isn't clear. Did you enter your phone number for that result or was it a postcode/area search? If it was your phone number than we can take your details and have a look at the performance. Your Hub stats don't point to anything obvious.