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crell
Beginner
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Message 1 of 3

Superfast packages and BT Website

I've been monitoring the Wholesale checker and spotted that 330/50 WBC FTTP is now available for my property as of a couple of days ago. Zen, Cerberus and PLusnet (though the latter at 80/20)  all show that I can order, but the BT website shows only ADSL2 services. 

I contacted BT through the webchat and was fed a load of nonsense about availability and status. Very unimpressed. 

I contacted BT over the phone and was told immediately that 330/50 was available. 

PLEASE get your website and your chat team to provide accurate advice. 

What I'd like to do is browse the offers on the website but my postcode won't return the offer details. Could someone share a postcode I can use to check the different 330 offers before I call back and place an order. Just want to do my homework before I sign up. 

Thanks

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imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Superfast packages and BT Website

for FTTP you need to phone the dedicated team 08005874787



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crell
Beginner
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Message 3 of 3

Re: Superfast packages and BT Website

I've done that, hence they've confirmed I can get it. I was looking for the written details rather than trying to absorb what i'm being told on the phone. 

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