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SnowfirE
Aspiring Contributor
274 Views
Message 1 of 16

Superfast

Hello, 

I switched from virgin to superfast fiber with a smart hub 2, but I want to use my own vdsl router.

I configured the settings user and password as bthomehub@btbroadband and the password as bt, but when it tries to connect it says make sure cable is connected, but it is.

Is the settings the same for all the broadband packages?.

Many thanks.

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15 REPLIES 15
Distinguished Sage
Distinguished Sage
273 Views
Message 2 of 16

Re: Superfast

Did you include .com at the user name?

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SnowfirE
Aspiring Contributor
269 Views
Message 3 of 16

Re: Superfast

Of course.

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Distinguished Sage
Distinguished Sage
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Message 4 of 16

Re: Superfast

I was only going by what you posted!

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SnowfirE
Aspiring Contributor
264 Views
Message 5 of 16

Re: Superfast

Yeah my bad.

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Distinguished Sage
Distinguished Sage
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Message 6 of 16

Re: Superfast

Which router is it? If its the one you used with Virgin are you sure it is a modem/router and not just a router.

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SnowfirE
Aspiring Contributor
239 Views
Message 7 of 16

Re: Superfast

tp link vr900 v2

 

I've used this with bt infinity before I switched to virgin

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Distinguished Sage
Distinguished Sage
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Message 8 of 16

Re: Superfast

Factory reset it and set it up using the quick setup wizard.

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SnowfirE
Aspiring Contributor
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Message 9 of 16

Re: Superfast

Tried many times

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Distinguished Sage
Distinguished Sage
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Message 10 of 16

Re: Superfast

Is it definitely Superfast and not Ultrafast delivered by G.Fast?

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