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WZN_89
Beginner
261 Views
Message 1 of 7

Switched from NowTV Fibre to Infinity 2, lost 12Mb, ping doubled and now under the "estimated speed"

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I switched from NowTV to BT Infinity 2 today. My internet cut off at 8am, so I plugged in the BT smart hub and went to work. I came home tonight, and the internet turned on to reveal that my sync is now 55Mb instead of 68Mb, my ping to UK gaming servers has doubled from 10ms to over 22ms (and fluctuating). And the "estimated speed" promised by BT when I signed up (64Mb) isn't even being met. 


Who can I speak to about a DLM reset? I'm not even getting the promised speeds, and my line was at a constant 68Mb on Sky/NowTV for over a year.

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6 REPLIES 6
WZN_89
Beginner
252 Views
Message 2 of 7

Re: Switched from NowTV Fibre to Infinity 2, lost 12Mb, ping doubled and now under the "estimat

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These are my stats:

 

Product name:
BT Hub 6A

Firmware version:
SG4B1000B540

Firmware updated:

24-Oct-2018

Board version:
1.0

Gui version:
1.64.0

DSL uptime:
0 Days, 1 Hours 12 Minutes 25 Seconds

Data rate:
20.00 Mbps / 57.70 Mbps

Maximum data rate:
25389 / 68717

Noise margin:
15.3 dB / 6.1 dB

Line attenuation:
12.1 dB

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Distinguished Guru
Distinguished Guru
236 Views
Message 3 of 7

Re: Switched from NowTV Fibre to Infinity 2, lost 12Mb, ping doubled and now under the "estimat

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Everything should retun to normal within 2 weeks.

Because of the switch DLM has been reset and is rebuilding your line profile, G,INP will automatically have been disabled during this period and cannot be manually re-enabled.

Just give it time, nothing can be done for 10 days anyway.

WZN_89
Beginner
214 Views
Message 4 of 7

Re: Switched from NowTV Fibre to Infinity 2, lost 12Mb, ping doubled and now under the "estimat

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Is there interleaving on FTTC? I've never experienced it before, but my pings on UK and EU gaming servers has doubled. Will that also be removed with 2 weeks? Seems like wishful thinking, as "line training" and all that **bleep** has always proved to be with BT.
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Distinguished Sage
Distinguished Sage
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Message 5 of 7

Re: Switched from NowTV Fibre to Infinity 2, lost 12Mb, ping doubled and now under the "estimat

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As you can see from the stats, your max data rate is 68M. Just give DLM time. If you went back to Now TV your stats would be just the same.

Techwizz
Aspiring Expert
166 Views
Message 6 of 7

Re: Switched from NowTV Fibre to Infinity 2, lost 12Mb, ping doubled and now under the "estimat

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Yes, by default interleaving is activated on new lines. It was introduced several months ago, to reduce the amount of fault reports on new connections. @pippincp and @licquorice are correct.
WZN_89
Beginner
133 Views
Message 7 of 7

Re: Switched from NowTV Fibre to Infinity 2, lost 12Mb, ping doubled and now under the "estimat

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Ah ok, I wasn't aware of this, as when I was on Infinity back in 2013, I don't think there was any interleaving on my line from day one. Fingers crossed it all gets back to normal over the following weeks.

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