Hi everyone. Last week, I was switched from BT Infinity 1 to 2. Told that I would get 68-70 down and 20 up. Received the Smart Hub. Before I changed hubs, I checked what the HH5 was syncing at. It was at 52 down and 20 up. The Smart Hub sync consistently at 45 down and 15 up. I have checked again today. Nothing has gone up with the Smart Hub. Switched back to HH5. Again, 52 up and 20 down. I have gotten no where with BT tech support. (Lol)
Even the HH5 is not providing me with the speeds I was quoted more than once from BT.
I have a feeling there is a bug in the Smart Hub firmware given that it is a relatively new hub. Also I am disappointed in the settings in the Smart Hub. It seems to have been further limited to what you can access and change. I mean, only having wireless channels available of 1, 6, and 11? Anyway, I am still within the "cooling off" period, so was told that I can cancel without penalties until the end of this month. I would like to stay with BT if I could get this sorted.
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Broadband availability checker
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Please post the information from the smart hub, using this link.
Could you please post the results from the BT Wholesale speed checker, including the further diagnostics.
Hi and thanks for the quick reply.
Here are some results:
Telephone Number *********** on Exchange BROMBOROUGH is served by Cabinet 13
Availability Date Downstream Upstream
High Low High Low
|VDSL Range A (Clean)||80||67.8||20||20||--||Available||--||--|
|VDSL Range B (Impacted)||76||48.9||20||14.5||--||Available||--||--|
|WBC ADSL 2+||Up to 3.5||--||2 to 6||Available||--||Yes|
|ADSL Max||Up to 2.5||--||1.5 to 5||Available||--||--|
|WBC Fixed Rate||1||--||--||Available||--||Yes|
BT Hub 6A
0 Days, 1 Hours 15 Minutes 54 Seconds
15.56 kbps / 45.06 kbps
15622 / 45759
6.1 / 6.3
39 MB Uploaded / 1030 MB Downloaded
Smart (Channel 36)
Hi! Yes it is already in the test socket. Those stats are with it being in the test socket. Thank you.
If you upgraded when you were still in an existing BT contract, then cancellation will incur cancellation charges.
You can only cancel without penaly under these conditions.
Cancellation of your service will be subject to the following conditions:
So before you do anything, check your contract, or face large cancellation fees.