cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
alan19
Beginner
648 Views
Message 1 of 6

Switching from Virgin Media (Reusing Master socket)

Hi all,

I have recently moved home and decided to stick with BT. The house I moved to had VM, it has be renovated and I can see the cable wrapped around the telegraph post has not been connected to the house. I have been trying to tell BT customer service, however "compute says no" and I am being forced through a very slow and painful linear process whilst not being able to work from my home. I started the process almost 3 weeks ago and I see no end in sight.

Today I am told me Broadband is being activated which I am guessing is done remotely. I was told its possible they may be able to reuse the Virgin connection however I suspect I am being fobbed off, does anyone know if this is possible?

I'm scared that I will need to wait at least another painful week.

0 Ratings
Reply
5 REPLIES 5
NigelB72
Recognised Expert
638 Views
Message 2 of 6

Re: Switching from Virgin Media (Reusing Master socket)

It's not possible to use the Virgin Media connection as they have their own network and don't use OpenReach. 

alan19
Beginner
616 Views
Message 3 of 6

Re: Switching from Virgin Media (Reusing Master socket)

I suspected as much. Seems Virgin has a quick start service so I get it in 4 days. I’ll probably cancel my BT contract and go with that.

thanks

Alan

0 Ratings
Reply
Keith_Beddoe
Distinguished Sage
Distinguished Sage
600 Views
Message 4 of 6

Re: Switching from Virgin Media (Reusing Master socket)

Bear in mind, if you are still in a contract, you will have to pay cancellation charges.

0 Ratings
Reply
licquorice
Distinguished Sage
Distinguished Sage
595 Views
Message 5 of 6

Re: Switching from Virgin Media (Reusing Master socket)

Deleted

0 Ratings
Reply
alan19
Beginner
587 Views
Message 6 of 6

Re: Switching from Virgin Media (Reusing Master socket)

Good luck then getting money from me for a non existent service. They failed on their side

Alan

0 Ratings
Reply