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Ian
Aspiring Expert
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Message 1 of 26

Sync Speeds dropped 15 Mbps over last few weeks.

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Hi,

 

We've had Infinity for a few years now, always got around 75 Mbps download speeds (we are pretty close to the cabinet), over the last few weeks we are now only syncing at around 60 Mbps which is quite a drop.

 

Router Stats today:

 

1. Product name:BT Home Hub
2. Serial number:+068343+NQ33638558
3. Firmware version:Software version 4.7.5.1.83.8.236.1.2 (Type A) Last updated 11/07/17
4. Board version:BT Hub 5A
5. DSL uptime:3 days, 08:17:51
6. Data rate:18999 / 61744
7. Maximum data rate:25477 / 59781
8. Noise margin:9.3 / 5.4
9. Line attenuation:9.8 / 11.4
10. Signal attenuation:9.8 / 11.4

 

Does anything look amiss there ?

 

Thanks

 

Ian

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Distinguished Sage
Distinguished Sage
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Message 2 of 26

Re: Sync Speeds dropped 15 Mbps over last few weeks.

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strange you have dropped from 75mb down to 60mb and even the max attainable is about 60mb

 

have you tried quiet line test for noise?  dial 17070 option 2 should be quiet

 

have you tried using test socket with filter to see if that improves your speed?



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Ian
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Message 3 of 26

Re: Sync Speeds dropped 15 Mbps over last few weeks.

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Hi,

 

Line test on 17070 is silent.

 

One thing I meant to add in my original post is that about 6-8 weeks ago BT added another green cabinet at the top of our road (in addition to the one already there), I'm not totally sure, but it seems possible that my speed drop happened at around the same time ?

 

 

It might be related - going to 'https://www.productsandservices.bt.com/products/speed-checker/' gives me a message saying:

 

'BT Infinity is available in your area but due to a high demand there is currently no capacity left at your local cabinet. There will be a waiting period until we can activate the service.

 

You say my max attainable is 60mb, given the message above - have I been capped somehow because BT don't have enough capacity ? (very annoying if so !)

 

Thanks

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Distinguished Sage
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Message 4 of 26

Re: Sync Speeds dropped 15 Mbps over last few weeks.

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BT don't cap lines and anyway max attainable would not be affected



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Ian
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Message 5 of 26

Re: Sync Speeds dropped 15 Mbps over last few weeks.

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My line results from the BTWholesale checker

 

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Handback Threshold(Mbps)

WBC FTTC Availability Date

WBC SOGEA Availability Date

WBC FTTC 18x2 Provide Availability

WBC FTTC 18x2 Sim Availability

Left in Jumper

  HighLowHighLow        

VDSL Range A (Clean)8074201967.1Available--------
VDSL Range B (Impacted)8057.62017.639.8Available--------

 

Sorry for the weird formatting but the forum changed my post.

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Distinguished Sage
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Message 6 of 26

Re: Sync Speeds dropped 15 Mbps over last few weeks.

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Have you tried using the test socket with filter and see if that helps?  If you try it then post stats



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Ian
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Message 7 of 26

Re: Sync Speeds dropped 15 Mbps over last few weeks.

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Connected using the Test Socket and a filter:

 

1. Product name:BT Home Hub
2. Serial number:+068343+NQ33638558
3. Firmware version:Software version 4.7.5.1.83.8.236.1.2 (Type A) Last updated 11/07/17
4. Board version:BT Hub 5A
5. DSL uptime:0 days, 00:01:45
6. Data rate:18999 / 61697
7. Maximum data rate:25886 / 61678
8. Noise margin:9.7 / 6.0
9. Line attenuation:9.8 / 11.4
10. Signal attenuation:9.7 / 11.4
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Distinguished Sage
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Message 8 of 26

Re: Sync Speeds dropped 15 Mbps over last few weeks.

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Small improvement but nowhere near back to your 75mb. Looks like engineer visit needed



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Ian
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Message 9 of 26

Re: Sync Speeds dropped 15 Mbps over last few weeks.

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Ok thanks, can that be arranged from here, I recall in the past a member of BT staff helped me from here once a problem had been established ?

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Distinguished Sage
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Message 10 of 26

Re: Sync Speeds dropped 15 Mbps over last few weeks.

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You can just phone customer services and arrange engineer visit. There Is no need for mod involvement as this is straightforward engineer request



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