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BedrockFred
Contributor
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Message 1 of 21

TV Phone and infinity 1 unlimited bundle

Not sure if I am in the right section

 

We are having Infinity1 unlimited BT TV  Extra and phone installed our master socket is in the hall and not near our TV will the engineer fit the master socket in a different place we have holes drilled in the wall that at the moment the Sky dish come in we are taking out the Sky system so would he run the phone line through those holes so that the master socket is in the room with the TV

Thanks and hopefully I'm in the right section

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20 REPLIES 20
Distinguished Guru
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Message 2 of 21

Re: TV Phone and infinity 1 unlimited bundle

He can run a data extension socket from the master to near the TV if asked. But he may refuse.
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BedrockFred
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Message 3 of 21

Re: TV Phone and infinity 1 unlimited bundle

Thanks so he wont move the master phone socket? Did read somewhere they run a cable up to thirty meters FOC is this a data cable no to gend up on the techie stuff Smiley Indifferent

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Sage
Sage
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Message 4 of 21

Re: TV Phone and infinity 1 unlimited bundle


@BedrockFred wrote:

Thanks so he wont move the master phone socket? Did read somewhere they run a cable up to thirty meters FOC is this a data cable no to gend up on the techie stuff Smiley Indifferent


Unfortunately it depends on if you get a BT engineer install or a contractor.

 

Contractors get paid per job so do the minimum possible to get out and on to the next one.

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BedrockFred
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Message 5 of 21

Re: TV Phone and infinity 1 unlimited bundle

Oh right so suely having the whole package if they don't get a internet connection to the box for on demand etc the jobs not complete?

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Distinguished Guru
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Message 6 of 21

Re: TV Phone and infinity 1 unlimited bundle

So if he does the data extension, alls well and good. But if not, you'll have to complain.
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BedrockFred
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Message 7 of 21

Re: TV Phone and infinity 1 unlimited bundle

so does he route the data cable from the master socket and not move the master socket as I think it would be easier to move the master socket from the hall to the lounge running the phone line across the front of my house its about 12ft across on the same wall

 

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Distinguished Guru
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Message 8 of 21

Re: TV Phone and infinity 1 unlimited bundle

Yeah, that's an option too. He may do that.
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BedrockFred
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Message 9 of 21

Re: TV Phone and infinity 1 unlimited bundle

Thanks again are these BT engineers helpful and are you likely to get a BT engineer or a contractor 

 

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Distinguished Guru
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Message 10 of 21

Re: TV Phone and infinity 1 unlimited bundle

If you get a BT Engineer they are usually more willing to do the job than if you get a sub-contractor. But it's pot luck.
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