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ZomBieZA
Contributor
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Message 11 of 36

Re: Telephone working, no broadband since ordering.

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Sadly only received one filter with my BT Smart Hub, I was sent another BT Smart hub which didn't come with any filter either. I do have a cable which goes from Male telephone to male adsl, so I have tried that which connected to the Test Socket (Or Phone Slot on filter) to Broadband slot on Hub which doesnt work eaither.

 

My master socket cables are attached to my outside wall then running to a pole.

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Distinguished Sage
Distinguished Sage
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Message 12 of 36

Re: Telephone working, no broadband since ordering.

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I think you will just have to wait for the visit, as the Openreach technician should have a tester.

 

I suppose you could have two faulty hubs, it has been known.

 

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ZomBieZA
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Message 13 of 36

Re: Telephone working, no broadband since ordering.

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Will post back once engineer has been here.
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ZomBieZA
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Message 14 of 36

Re: Telephone working, no broadband since ordering.

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Did some more research around, checked Openreach, and just wanted to look for more insight.

 

The telephone number provided by BT when I ordered:
Exchange name: Glasgow Paisley 
Exchange status: Fibre enabled 
Cabinet number: 132 
Technology: FTTC

 

However, when I put in my postcode and select my address: 
Exchange name: Glasgow Paisley 
Exchange status: Fibre enabled 
Cabinet number: - 
Technology: Pending - EO Line

 

Could this be the reason I have no Broadband and that my telephone works perfectly?

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Distinguished Sage
Distinguished Sage
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Message 15 of 36

Re: Telephone working, no broadband since ordering.

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No, its the first set of information which is likely to be accurate.

ZomBieZA
Contributor
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Message 16 of 36

Re: Telephone working, no broadband since ordering.

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Engineer didn't come in, but he gave me a call stating that my line cannot get fibre and I have to go with normal broadband.
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Distinguished Sage
Distinguished Sage
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Message 17 of 36

Re: Telephone working, no broadband since ordering.

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I cannot see why that should be, unless the routing is wrong, and you are on the EO cable.

 

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

ZomBieZA
Contributor
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Message 18 of 36

Re: Telephone working, no broadband since ordering.

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I'm quite confused too. My address does say that I am on a EO line, though the telephone number provided by BT says I can get fibre.

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Moderator
Moderator
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Message 19 of 36

Re: Telephone working, no broadband since ordering.

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@ZomBieZA Please use the 'click here to contact the mods' link in my forum profile to send in your details and we'll find out whats going on with your broadband order. You can find the link by clicking on my username.

Thanks

Neil

ZomBieZA
Contributor
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Message 20 of 36

Re: Telephone working, no broadband since ordering.

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I have messaged as requested.
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