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DanielS
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Message 31 of 36

Re: Telephone working, no broadband since ordering.

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Thanks for doing that @ZomBieZA.

@JohnC2 will be in tomorrow morning. I'll let him know that you were in touch.

Thanks

DanielS

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JohnC2
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Message 32 of 36

Re: Telephone working, no broadband since ordering.

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Hi @ZomBieZA Thanks for completing that. I'm still having difficulty getting the BTTV service added so I will check with our experts tomorrow for advice on how to get it added. At least I can confirm it is not that the broadband speed won't support it.

Cheers
John

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ZomBieZA
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Message 33 of 36

Re: Telephone working, no broadband since ordering.

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Perfect, thank you!

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JohnC2
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Message 34 of 36

Re: Telephone working, no broadband since ordering.

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Hi @ZomBieZA I've placed the order for BTTV and Sport services earlier. Please can you set it up and check that it is working OK for you and post back.

Cheers
John

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ZomBieZA
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Message 35 of 36

Re: Telephone working, no broadband since ordering.

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Sorry about late reply, everything looks to be working fine now 🙂 Thank you!

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JohnC2
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Message 36 of 36

Re: Telephone working, no broadband since ordering.

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Hi @ZomBieZA Thanks for checking that and I'm happy all is working OK now. 

I'll get the address records corrected with Openreach and post back to confirm when this has been completed for you.

Cheers
John 

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