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MarkG33
Aspiring Expert
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Message 1 of 148

Termination Request.

Well it looks like I'm on here fairly frequently now. I'm getting the dreaded Termination Request. Now to keep this short and sweet with boring anyone in April I was getting help with my connection intermittently dropping from either OpenRG or Termination Request reboots. Now the engineer he replaced my faceplate with a MK2 faceplate, replaced my ECI modem with a brand new ECI modem. Put new crimps in my line whatever that was and checked the green cabinet too and everything literally from my end to the cabinet was perfect.

Now I should mention I was using a HH4A before swapping it out with a HH3A - I did this as a suggestion from mod advice to literally try everything from a user end. Since the engineer visit, faceplate replacement, modem change etc has been perfect.

 

Why I'm worried - When I was getting Termination Request reboots it started impacting my line. Speeds slow, rubbish pings and slow responses. It was always a 3-4 day reboot cycle (HH4A before changing.) You could argue it was a one off but before it was a one off and frequently got worse. The answer seems to be its a line fault or a router fault. I don't believe either answer. As everything user end on to the green cabinet were checked thoroughly for at least an hour.

 

I'm inclined to believe it to be an exchange or bt retail servers at fault somewhere...why? Neither were ever looked at and never will until I can get someone to realise everything was thoroughly checked from my property to the green cabinet.

 

Below are copy and pasted entries from the event log from my HH3A -

 

Time and date Message

16:40:30, 05 Jun. ( 61.890000) Starting CHAP authentication with peer

16:40:30, 05 Jun. ( 61.880000) PPP LCP Receive Configuration ACK

16:40:30, 05 Jun. ( 61.880000) PPP LCP Send Configuration Request

16:40:30, 05 Jun. ( 61.880000) PPP LCP Receive Configuration Reject

16:40:30, 05 Jun. ( 61.880000) PPP LCP Send Configuration ACK

16:40:30, 05 Jun. ( 61.870000) PPP LCP Receive Configuration Request

16:40:30, 05 Jun. ath0: STA e8:99:c4:c7:9b:41 IEEE 802.11: Client disassociated

16:40:30, 05 Jun. ( 61.870000) PPP LCP Send Configuration Request

16:40:28, 05 Jun. ( 60.240000) Wire Lan Port 4 up

16:40:25, 05 Jun. ( 56.910000) Ethernet is up

16:40:20, 05 Jun. ( 51.910000) Wire Lan Port 4 down

16:40:20, 05 Jun. ( 51.800000) Ethernet is down after 0 minutes uptime

16:40:14, 05 Jun. ath0: STA e8:99:c4:c7:9b:41 IEEE 802.11: Client associated

16:40:12, 05 Jun. ( 44.190000) Device disconnected: Hostname: android-f6e90c2ef4345edc IP: 192.168.1.65 MAC: e8:99:c4:c7:9b:41

16:40:09, 05 Jun. ( 41.410000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username

16:40:09, 05 Jun. ( 41.410000) CWMP: Session start now. Event code(s): '1 BOOT,4 VALUE CHANGE'

16:40:08, 05 Jun. ( 40.740000) CWMP: Initializing transaction for event code 1 BOOT

16:40:08, 05 Jun. ( 39.940000) Wire Lan Port 4 up

16:40:08, 05 Jun. ( 39.830000) Device disconnected: Hostname: jill-HP IP: 192.168.1.64 MAC: c0:18:85:9c:f7:d3

16:40:05, 05 Jun. ( 37.250000) Ethernet is up

16:40:02, 05 Jun. ( 34.060000) WAN Auto-sensing running.

16:39:50, 05 Jun. ( 22.360000) WPA/WPA2 mode selected

16:39:50, 05 Jun. ( 22.360000) WPS disabled

16:39:46, 05 Jun. ( 18.390000) Booting firmware 4.7.5.1.83.8.94.1.11 (Type A)

16:39:10, 05 Jun. (1215286.340000) PPP LCP Send Termination Request [User request] 

 

16:40:40, 05 Jun. CCA failure > 1 second

16:40:40, 05 Jun. BLOCKED 7 more packets (because of Default policy)

16:40:40, 05 Jun. BLOCKED 8 more packets (because of Default policy)

16:40:40, 05 Jun. OUT: BLOCK [15] Default policy (First packet in connection is not a SYN packet: TCP 192.168.1.100:57086->173.194.34.171:443 on ppp1)

 

 

16:41:07, 05 Jun. IN: BLOCK [9] Packet invalid in connection (TCP 173.194.66.188:5228->86.128.190.217:55478 on ppp1)

16:41:06, 05 Jun. BLOCKED 4 more packets (because of Default policy)

16:41:05, 05 Jun. IN: BLOCK [9] Packet invalid in connection (TCP 173.194.66.188:5228->86.128.190.217:55478 on ppp1)

 

Obviously there is something is wrong and I really don't want it to get worse like before. If I get mod assistance then from now on I would request an exchange or bt retail servers engineer as my home to the green cabinet was twice looked at and no issues found! I don't see why it's such a mystery and I hope it doesn't take almost a month or two for a band aid fix. I really wished I could get Virgin in my area but its all via telegraph pole. 

 

Any thank you!

 

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MarkG33
Aspiring Expert
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Message 2 of 148

Re: Termination Request.

I found an interesting blog post by a chap who had a similar experience with the termination requests and got it resolved! It does point to exchange equipment and an earlier part of his blog he had everything checked at his home to the green cabinet and it was all good - Same as me!

As I mentioned no one has ever (BOTH engineers.) gone to the exchange to check equipment. Now I hope this can be done for me. Seriously - This guy had a similar experience to me, multiple engineers, faceplate changes, everything user end changed and the line being fine after being checked and the fix was in the exchange 

 

Here is the section I have copied - 

__________________________________________________________________________________________________________

PPP LCP Send Termination Request [User request]

I ran upstairs to fetch a piece of paper that I wanted him to see. It was a print out of the error log the last time it went down. I had noticed that preceding each drop out the error log reported “PPP LCP Send Termination Request [User request]“.

 

He read the error log and stroked his chin (metaphorically if not literally). “Hmmm…. PPP? Point-to-point protocol. That’s to do with connection not sync speed.”

 

Then he looked up at me. “That’s all a bit beyond me, to be honest. I don’t understand what it all means…”

 

My heart sank.

 

“… but I do know someone who does!” He got out his mobile phone, called a colleague, and then spoke gobbledegook for ten minutes before calling me down the stairs again.

The plan was to “move [me] to new broadband equipment at the exchange”. The engineer at the other end of the phone had already done it from his end, but Andy needed to drive to the exchange and physically swap our network cable from one piece of kit to another. It would take about 10 minutes.

_____________________________________________________________________________________________________________

 

Ever since then he hasn't had an issue whatsoever. Ironic my exchange was never checked even after I hinted at the possibility to my last engineer visited about the same issue. So...am I connected to something faulty in my exchange or something intermittent? I would say almost certainly!

 

 

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Distinguished Guru
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Message 3 of 148

Re: Termination Request.

But The Revd Gareth J M Saunders has an ADSL connection. Your equivalent connection is to the cabinet.
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MarkG33
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Message 4 of 148

Re: Termination Request.

So what do you suggest is my issue and how to resolve it? Obviously something is wrong. I only used it as a possibility as it states exactly the same disconnection error I have. All I can think of now is an authentication issue or something amiss in the green cabinet even though it has been checked. Why BT Infinity is a mystery is beyond me.

I'm just brain storming in hope I can get some expert help - I'm just not technical minded with ISPs. And why I'm getting this intermittent issue again will haunt me!

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Distinguished Guru
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Message 5 of 148

Re: Termination Request.

What he basically describes is a lift and shift which I believe is the last resort after all other troubleshooting has been completed.
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MarkG33
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Message 6 of 148

Re: Termination Request.

Is that a possibility for a Infinity user? Like I stated its all been done from my property to the green cabinet and everything has passed with flying colours. MK2 faceplate, new ECI modem, modem wall mounted, new HH3 router, line checked all the way to the green cabinet, new crimps in my line. Thats everything possible to rule out my home to the green cabinet correct?

 

I can't be that unique to not warrant a look in the exchange. I mean it looks like there's no solution for me at the moment if it can't be done. Sorry if I sound bitter but I'm starting to get worried I'll be left in the dark as it's not the first time and it's intermittent. Plus I worry about stuff easily lol which isn't helpful. Smiley Sad

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Distinguished Guru
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Message 7 of 148

Re: Termination Request.

Personally, I would try a 3rd party router to replace the Homehub.
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MarkG33
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Message 8 of 148

Re: Termination Request.

Thanks for the suggestion - But I don't have money to fork out for a 3rd party router. I am on a very tight budget. I know it sounds like a cliché response. If I could I would try it but I have to count my pennies plus I can't get one from friends/family as I am pretty much a loner (Sad I know) I wish I was more fortunate like others but I'm dealt with the cards I'm given. Anyway I hope a mod will get involved at some stage and see their suggestion.

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MarkG33
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Message 9 of 148

Re: Termination Request.

I got the termination requests AGAIN at about 11am I wasn't able to get the event by copy and paste as I had to head out and the HH3 has an event log limit. I'm seriously thinking of cancelling my services with BT. I don't want to as I love BT Infinity when it isn't disconnecting. - Why should I or anyone else put up with this idiotic problem anyway?

 

I just want help getting this fixed why is it difficult? I really want a lift 'n shift if possible or check if I have a authentication issue of some kind. Obviously I can't do it plus everything else has been ruled out. I won't sit quiet about this either as it's already happened before. I did try the indian call centre as there is tumble weed on my thread (I think everyone is sick of me or I'm impatient expecting an instant reply by a user or mod.) All I got was - "Unplug the HH3 and modem and it will fix the problem sir." I did explain everything to him thoroughly and I got the reply "That's easy to fix, unplug your HH3 and modem sir it's easy."

 

I was in awe with the complete unintelligible response as he obviously didn't listen. So I'm trying again on here in hope I will get the help from a mod as I can't afford buying 3rd party equipment. I don't care if it take weeks to get a response on here as the indian call centre gave me a headache! 

 

Thanks!

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MarkG33
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Message 10 of 148

Re: Termination Request.

The termination requests happened 4 times at around 9am before I went to work - I checked before I went.

 

I will persistently keep posting everyday on here - Why should I suffer in silence. I don't care if I get banned for spamming I'm tired of this issue.

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