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MarkG33
Aspiring Expert
1,934 Views
Message 21 of 148

Re: Termination Request.

I still require assistance on this issue as it has not improved. As stated previously I will continue to post on the forums.

I would like to work with a mod to sort this issue out as it's clearly ignored and palmed off, they should appreciate a customer willingly wanting to work together to sort out an odd issue. I seriously am willing to help as I think it's important.

Obviously my service isn't performing as it should. So here's me literally begging to try and cooperate with a big telecommunications giant to delve into this issue once and for all. I really want a mod or support team to work with.

 

Heck I just think the BT Agent software needs an update how about that?! I will continue to post in future if there is no response from a mod willing to try and stop this clearly buggy situation.

 

IT IS NOT LINES OR EQUIPMENT OR SOME MAGIC WIZARD. Its clearly something software driven not right in either the modem, HH, and clutching at straws something in the exchange. We aren't all sheep and actually eliminate and delve into our problems.

 

Rant over.

 

Thanks!

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Distinguished Guru
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Message 22 of 148

Re: Termination Request.


@MarkG33 wrote:

That is my replacement from my HH4A that was doing the same thing plus had OpenRG issues. I got a HH3A sent (New.) Back only in April by a mod who was helping me then.

 


Which is why I suggested a 3rd party router.

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MarkG33
Aspiring Expert
1,905 Views
Message 23 of 148

Re: Termination Request.

How am I going buy something I can't afford, with air, kindness? I barely scrape through after I pay my bills and food. Not everyone is fortunate to splash out on 3rd party equipment - I don't see why I have to anyway. Do you want to buy one for me then because it certainly isn't happening with current income.

I already stated I'm not well off . Thanks anyway but I still want to work with a mod as I posted previously as it's not working as stated. 

Yes I know that fixes it but I can't afford it as I keep saying and in any case BT SHOULD look into it. I'm not having a go at you but it's irritating me as it's something I can't do and having to use 3rd party equipment just goes to show BT is the issue.

 

Thanks!

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MarkG33
Aspiring Expert
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Message 24 of 148

Re: Termination Request.

Still no reply by a mod? That is OK I will continue to post. 4 termination requests in a space of an hour from 10pm to 11pm. Nothing has improved - I have taken screenshots of all pages of my thread just in case BT drop the ban hammer on me.

As it seems if you challenge them on this subject I can prove I never violated the code of conduct or forum rules, so I have evidence.

The sheer silence of my issue and this subject just proves BT have no interest in solving this. The only solution is to buy 3rd party equipment and/or an unlocked modem, which is ridiculous. Why anyone has to do this just goes to show BT has not got a reliable service and idiotic knowledge on this pretty silly issue.

If I had the money I'd buy everything but I'd still question why. Why BT are being lack luster not providing a fix or proper involvement in a continuing saga.

That is what you get with telecommunication giants but hey I don't care I will post forever if I have to as their call centres are well putting it nicely...poor.

See you all next post!

 

Thanks!

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MarkG33
Aspiring Expert
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Message 25 of 148

Re: Termination Request.

Oh looky here from my HH3A Event Log -

Start from bottom to top. So I have to put up with this because I can't afford a 3rd party router and unlocked modem? Oh OK I didn't know that when I signed up to BT Infinity last year duh silly me for not asking the woman on the phone because the BT Agent wasn't up to snuff, obviously my fault. (YES SARCASM!)

 

 

17:17:39, 19 Jun. ( 295.870000) CWMP: session completed successfully

17:17:39, 19 Jun. ( 295.870000) CWMP: HTTP authentication success from https://pbthdm.bt.mo

17:17:37, 19 Jun. OUT: BLOCK [9] Packet invalid in connection (TCP 192.168.1.200:54689->95.100.203.120:443 on ppp1)

17:17:36, 19 Jun. ( 295.870000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username

17:17:36, 19 Jun. ( 295.870000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'

17:17:36, 19 Jun. ( 295.870000) CWMP: Initializing transaction for event code 4 VALUE CHANGE

 17:14:45, 19 Jun. ( 120.060000) CWMP: session completed successfully

17:14:44, 19 Jun. OUT: BLOCK [9] Packet invalid in connection (TCP 192.168.1.200:54750->23.198.65.215:443 on ppp1)

17:14:44, 19 Jun. ( 119.840000) CWMP: HTTP authentication success from https://pbthdm.bt.mo

17:14:43, 19 Jun. OUT: BLOCK [9] Packet invalid in connection (TCP 192.168.1.200:54751->23.198.65.215:443 on ppp1)

17:14:43, 19 Jun. OUT: BLOCK [9] Packet invalid in connection (TCP 192.168.1.200:54752->23.198.65.215:443 on ppp1)

17:14:42, 19 Jun. OUT: BLOCK [9] Packet invalid in connection (TCP 192.168.1.200:54753->46.51.172.110:443 on ppp1)

17:14:42, 19 Jun. ( 117.020000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username

17:14:42, 19 Jun. ( 117.010000) CWMP: Session start now. Event code(s): '1 BOOT,4 VALUE CHANGE'

 

17:14:12, 19 Jun. BLOCKED 3 more packets (because of Default policy)

17:14:11, 19 Jun. ( 86.610000) CWMP: session closed due to error: WGET TLS error

17:14:11, 19 Jun. BLOCKED 9 more packets (because of Default policy)

17:14:11, 19 Jun. OUT: BLOCK [15] Default policy (First packet in connection is not a SYN packet: TCP 192.168.1.200:64971->173.194.34.137:80 on ppp1)

17:14:11, 19 Jun. ( 84.880000) NTP synchronization success!

17:14:11, 19 Jun. ath0: STA c0:18:85:9c:f7:d3 IEEE 802.11: Client disassociated

17:14:09, 19 Jun. OUT: BLOCK [9] Packet invalid in connection (TCP 192.168.1.65:55053->54.221.248.119:443 on ppp1)

17:14:06, 19 Jun. OUT: BLOCK [15] Default policy (First packet in connection is not a SYN packet: TCP 192.168.1.200:64960->198.107.131.101:80 on ppp1)

17:14:02, 19 Jun. ( 76.660000) NTP synchronization start

17:14:00, 19 Jun. CCA failure > 1 second

17:13:59, 19 Jun. ( 73.470000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username

17:13:59, 19 Jun. ( 73.460000) CWMP: Session start now. Event code(s): '1 BOOT,4 VALUE CHANGE'

17:13:52, 19 Jun. ( 66.440000) WAN operating mode is Ethernet

17:13:52, 19 Jun. ( 66.440000) Last WAN operating mode was Ethernet

17:13:52, 19 Jun. ( 66.300000) PPPoE is up

17:13:51, 19 Jun. ( 65.210000) PPP IPCP Receive Configuration ACK

17:13:51, 19 Jun. ath0: STA c0:18:85:9c:f7:d3 IEEE 802.11: Client associated

17:13:51, 19 Jun. ( 65.110000) PPP IPCP Send Configuration Request

17:13:51, 19 Jun. ( 65.110000) PPP IPCP Receive Configuration NAK

17:13:51, 19 Jun. ( 65.110000) PPP IPCP Send Configuration ACK

17:13:51, 19 Jun. ( 65.100000) PPP IPCP Receive Configuration Request

17:13:51, 19 Jun. ( 65.100000) PPP IPCP Send Configuration Request

17:13:51, 19 Jun. ( 65.100000) CHAP authentication successful

17:13:51, 19 Jun. ath0: STA c0:18:85:9c:f7:d3 IEEE 802.11: Client disassociated

17:13:51, 19 Jun. ( 65.000000) CWMP: session closed due to error: Could not resolve host

17:13:51, 19 Jun. ath0: STA c0:18:85:9c:f7:d3 IEEE 802.11: Client associated

17:13:51, 19 Jun. ( 64.970000) CHAP Receive Challenge

 

17:13:29, 19 Jun. STP Alert: Port eth0 leaving blocking state.

17:13:27, 19 Jun. ( 41.230000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username

17:13:23, 19 Jun. ( 36.960000) Ethernet is up

17:13:20, 19 Jun. ( 33.910000) WAN Auto-sensing running.

17:13:08, 19 Jun. ( 22.290000) WPA/WPA2 mode selected

17:13:08, 19 Jun. ( 22.290000) WPS disabled

17:13:04, 19 Jun. ( 18.240000) Booting firmware 4.7.5.1.83.8.94.1.11 (Type A)

17:12:27, 19 Jun. (1211621.700000) PPP LCP Send Termination Request [User request]

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stv888
Aspiring Expert
1,802 Views
Message 26 of 148

Re: Termination Request.

Same issue here, Termination request in the logs, been happening for last 2 weeks, got on to support today again, and he said there is a ip profile miss match, he said the last engineer should have reset our ip profile during last visit, I've tried HH5 and eci modem, now back on ECI modem and Draytek 2820vn, just keep on reporting it, don't put up with slack service... 

MarkG33
Aspiring Expert
1,798 Views
Message 27 of 148

Re: Termination Request.

I never heard of that before. I guess it is possible in my case. I just wished a mod would post on my thread so I could potentially get this sorted. As you can see I've been very persistent on here with very little response. But thanks for adding your experience. I appreciate it.

 

Thanks! 

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MarkG33
Aspiring Expert
1,757 Views
Message 28 of 148

Re: Termination Request.

I still require help as BT india is useless! What am I supposed to do about this termination request issue? Why dont I get help? Its as bad as BT India on here. No mod help nor user help. So expect me on here again.
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batravis
Aspiring Contributor
1,732 Views
Message 29 of 148

Re: Termination Request.

Hi markg33
I had similar issue to yourself the other month,although not as frequent as your problem.
My uptime was max 1 day then the ppp termination request.
I contacted bt india who "refreshed" my line first
I was a bit sceptical about this at first,but it actually worked for me.
Maybe worth a try.
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MarkG33
Aspiring Expert
1,719 Views
Message 30 of 148

Re: Termination Request.

How did you phrase it to them? Everytime I call I get the run around.
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