For the past few months, I've been experience horrific fibre speeds (and when I mean horrific, I mean it). There are periods of time when the connection itself is too slow to actually load google, let alone conduct a search. I've been in contact with BT for months over this and, if a record does exist of call outs, there would be numerous times on file which show a BT engineer has been called out and not found a fault at the home address.
It's getting absolutely ridiculous. I was previously getting speeds of around 50mbps and, until recently, my speed range had reflected that. Not only do I get low speeds, but the router drops randomly throughout the day, the longest network up time so far being about 8 hours.
I've just conducted a wholesale test and these are the results:
Download speedachieved during the test was - 2.4 Mbps
For your connection, the acceptable range of speedsis 10.72 Mbps-15.32 Mbps .
IP Profile for your line is - 15.32 Mbps
Upload speed achieved during the test was - 8.19Mbps
Upstream Rate IP profile on your line is - 10 Mbps
These are the stats from the smart hub manager as of 20:34 pm:
0 Days, 4 Hours 28 Minutes
0 Days, 23 Hours 54 Minutes
That's the status page, we need the stats from below.
HH6 Advanced settings/technical log/information.
Hi sorry about the delay in response:
BT Hub 6A
0 Days, 6 Hours 2 Minutes 12 Seconds
10.00 Mbps / 17.87 Mbps
25845 / 43233
15.2 dB / 21.6 dB
0 dB / 20.6 dB
458 MB Uploaded / 3858 MB Downloaded
Smart (Channel 11)
Smart (Channel 36)
Have you tried using test socket with filter?
check line for noise. Dial 17070 option 2 should be silent and best with corded phone
are you using a wired connection when checking download speed?
enter phone number and post results
I'll check the line in the morning, but yes I'm using a wired connection
Hi @consmi24 I'm sorry to see you're having problems with your broadband speed, have you been able to try the quiet line test yet? Post back and let us know how you get on with that.
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@consmi24 what about using test socket with filter especially if you have extension sockets in other rooms
quiet line test your connection speed is low compared to attainable but the 6hrs connection time suggests possible line problems
I've just done a quiet line test, and there is some interference on the line, but nothing too loud.
I've tried the test socket and it's getting the same speeds. We have no other extension sockets in other rooms.
It's been 11 days since the last post in this, and the speeds still haven't improved.
I'm getting 1.1MB/s download speed, its actually ridiculous now.