Ever since I renewed by Infinity 1 Contract last October I have had nothing but problems. As soon as I renewed my contract the broadband dropped out. I managed to get onto Live Chat via my phone and was told that as I'd placed a new order this was normal and would settle down in a few days. This was despite the fact I hadn't placed a new order and had just renewed.
This turned out to be just the start of my issues. Since then I have logged various complaints as the broadband will intermittently drop out and become unuseable. I have spent numerous hours on Live Chat and the phone without any resolution. More recently I have tried doing my own troubleshooting and discovered that the Upload speed I am receiving is between 0,3mbps and 0.6mbps. My mobile data gives me 33mbps! I have menntioned this to BT numerous times and been told they do nnot support this. My download speed is also slower than advertised but I am less concerend about that.
I am writing this forum post as a last resort to try to get a resolution. I have escalated through the technical teams who have been useless and have just got off the phone with a BT Manager who was very frustrating to speak to and did not understand my issues at all. I was offered £25 despite my problems being on-going since October and told there was nothing else he could do. I was offered an engineer visit but was then told I would have to pay £129.95 if the fault was on my premises.
Can anyone else on here help? I will be raising a formal complaint with OFCOM but in the meantime I'd like to have useable broadband! I really am fed up of this. As I said up until my renewal I was very happy with the service which was why I renewed. I now massively regret my decision!
