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al8
Newbie
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Message 1 of 11

The BT cabinet is 2 miles away from my House!!!!

Hi All 

The BT cabinet is 2 miles away from my House which means that at best I get 2MB speed. 

How do I get connected to the cabinet across the road from me or have BT install a new cabinet nearer to me?

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Distinguished Sage
Distinguished Sage
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Message 2 of 11

Re: The BT cabinet is 2 miles away from my House!!!!

if you are a BT customer then enter your phone number and post results  remember delete number   https://www.dslchecker.bt.com/adsl/adslchecker.welcome

you will not get moved to another cabinet just to improve your broadband connection.  there are many many posts on the forum asking if openreach will move cabinets to improve connection - all with same answer - no



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al8
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Message 3 of 11

Re: The BT cabinet is 2 miles away from my House!!!!

Thank you, 

 

there are many indeed. 

what would be the solution to improve the BB spead as an alternative 

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Distinguished Sage
Distinguished Sage
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Message 4 of 11

Re: The BT cabinet is 2 miles away from my House!!!!

post stats from hub  if hh6 then advanced settings then technical log information   if hh5 then troubleshooting then helpdesk

 

also post dslchecker results



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al8
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Message 5 of 11

Re: The BT cabinet is 2 miles away from my House!!!!

Ok - I have the attached but no idea what it means - can you help?

Also, the message at the bottom states - but every time I call BT/openreach they don't seem to be able to help


Note: If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service.

 

aa.PNG

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Sage
Sage
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Message 6 of 11

Re: The BT cabinet is 2 miles away from my House!!!!

From the screenshot you've posted you can get between 11.4-19.1mbps so the cab you are connected to is not 2 miles away.

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Distinguished Sage
Distinguished Sage
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Message 7 of 11

Re: The BT cabinet is 2 miles away from my House!!!!

need your router stats please

from checker you can see speed range is 11/19mb

are you a bt customer?



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al8
Newbie
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Message 8 of 11

Re: The BT cabinet is 2 miles away from my House!!!!

True, it's 1.8 Miles from my house 
Exchange SYDENHAM is served by Cabinet 19

I think maybe if we were nearer to the cabinet we would get the 19Mb but that is a dream

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al8
Newbie
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Message 9 of 11

Re: The BT cabinet is 2 miles away from my House!!!!

I'm a Sky customer, but my 2 neighbours are with BT an they have the same issue

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Distinguished Sage
Distinguished Sage
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Message 10 of 11

Re: The BT cabinet is 2 miles away from my House!!!!


@al8 wrote:

I'm a Sky customer, but my 2 neighbours are with BT an they have the same issue


Then why are you posting on a BT Retail customer forum? The network is managed by Openreach, and they have nothing to do with BT Retail. Chase the issue up with Sky, as they use Openreach to provide the connection.

Please post on the Sky User forum instead .

Sky User - The unofficial support forum for everything Sky!

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