cancel
Showing results for 
Search instead for 
Did you mean: 
popshot
Contributor
1,850 Views
Message 1 of 12

The solution to the HH5 dropping connections - change it for a router/modem that works.

I moved to BT two months ago and had nothing but dropped connections. The HH5 would keep it's connection to the 'net but throw off every piece of equipment connected (wired or wifi) with monotonous regularity before then reconnecting that same equipment. Three HH5s and one major update gave no change. One swap to a TP Link W9980 at under £70 and all my problems have gone away. The HH5 can only be described as a crippled pile of garbage. Quite how or why BT are unable to effect a fix is a mystery. Many others have gone with a different router/modem and all that I've seen have reported a similar result to myself. Others still have gone openreach modem and HH5 as a router only with success. I didn't want to go that route as the router part seemed to be the issue for me.

 

There will be many who say "why should I part with £70" and I fully understand that stance. Equally if BT were ever going to fix this they would have done by now so adopting that posture will likely get you nothing but more of what you've had. Ultimately it's your call.

11 REPLIES 11
FooFan73
Contributor
1,819 Views
Message 2 of 12

Re: The solution to the HH5 dropping connections - change it for a router/modem that works.

I've been tempted to buy the TP Link for a few weeks

can I ask, have you noticed any improvement with your top connection speed (IP Profile) or does it only keep a more stable connection than the HH5?
0 Ratings
Reply
popshot
Contributor
1,805 Views
Message 3 of 12

Re: The solution to the HH5 dropping connections - change it for a router/modem that works.

No change in speed. I never had any issue with speed with the HH5 though. I'm getting upto 36Mb on a 38Mb service. The only differences are that this one actually holds things connected and I've the full suite of settings rather than the crippled firmware of the HH5.

0 Ratings
Reply
markk
Beginner
1,776 Views
Message 4 of 12

Re: The solution to the HH5 dropping connections - change it for a router/modem that works.

I was thinking of posting a similar thread after having broadband connection dropouts since mid Jan, I decided just over a week ago to order the tp-link router (after reading on these forums that others have done so) and since I set it up last Friday evening the connection has been stable with no drop outs.

 

At least now I can use the internet on the computer or use the catch up services on my sky box without worrying whether the internet connection will go off.

 

I do feel very let down by the total lack of support and help from BT with this matter as you should not have to replace the kit that is supposed to do the job and is supplied as part of the deal/contract.

 

 

 

 

 

 

 

 

0 Ratings
Reply
Sage
Sage
1,726 Views
Message 5 of 12

Re: The solution to the HH5 dropping connections - change it for a router/modem that works.

The whole problem has been caused by consumers themselves.

 

Consumer a). " I want one device instead of 2 as it saves space/reduces power consumption."

 

Consumer b). " I want something nice and shiny and future looking instead of these 2 old looking things that take up space."

 

The only actual legal remit for the ISP is to supply the connection and a means to use it (a modem). They have given in to customers and have started supplying "all in one" units. They still can't get it right though as "one size fits all" quite simply doesn't.

 

Virgin Media were the first (in the higher speed connection market) to introduce one with their Superhub. Their "Superhub" 1 which is still in use and still supplied is still not fit for purpose but at least has had "modem only" mode added to it so that customers can use their own routers.

 

IMHO the HH5 would greatly benefit from a "modem only" mode just as the Superhub did.

 

I'm convinced all the HH5's problems are caused by the router side firmware.

0 Ratings
Reply
Automan
Aspiring Expert
1,718 Views
Message 6 of 12

Re: The solution to the HH5 dropping connections - change it for a router/modem that works.

My one is also working pretty well and the main unit has been up since I got it System Up Time:5 day(s) 09:35:46

 

In the event log which it seems only to keep for 24hrs it does mention perhaps once a day a brief loss of connection

 

12015-03-11 10:09:41DSLNoticexDSL Enter Showtime!!
22015-03-11 10:09:18DSLNoticexDSL Training!!
32015-03-11 10:09:15DSLNoticexDSL Handshake!!
42015-03-11 10:09:11DSLNoticexDSL Ready!!
52015-03-11 10:09:08DSLNoticexDSL Leave Showtime!!
62015-03-11 10:08:58DSLNoticexDSL Leave Showtime!!
72015-03-11 10:08:46DSLNoticexDSL Enter Showtime!!
82015-03-11 10:08:24DSLNoticexDSL Training!!
92015-03-11 10:08:21DSLNoticexDSL Handshake!!
102015-03-11 10:08:16DSLNoticexDSL Ready!!
112015-03-11 10:08:13DSLNoticexDSL Leave Showtime!!
122015-03-11 10:08:03DSLNoticexDSL Leave Showtime!!

 

12015-03-11 10:10:02PPPInformationppp0 rcvd [IPCP ConfAck id=0x2 <addr 86.140.207.160> <ms-dns1 31.55.187.26> <ms-dns2 31.55.186.1
22015-03-11 10:10:02PPPInformationppp0 sent [IPCP ConfReq id=0x2 <addr 86.140.207.160> <ms-dns1 31.55.187.26> <ms-dns2 31.55.186.1
32015-03-11 10:10:02PPPInformationppp0 rcvd [IPCP ConfNak id=0x1 <addr 86.140.207.160> <ms-dns1 31.55.187.26> <ms-dns2 31.55.186.1
42015-03-11 10:10:02PPPInformationppp0 sent [IPCP ConfAck id=0xd5 <addr 172.16.10.21>]
52015-03-11 10:10:02PPPInformationppp0 rcvd [IPCP ConfReq id=0xd5 <addr 172.16.10.21>]
62015-03-11 10:10:02PPPInformationppp0 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
72015-03-11 10:10:02PPPInformationppp0 rcvd [CHAP Success id=0x1 "CHAP authentication success"]
82015-03-11 10:10:02PPPInformationppp0 rcvd [LCP EchoRep id=0x0 magic=0x4f8174f]
92015-03-11 10:10:02PPPInformationppp0 sent [CHAP Response id=0x1 <840a4c6e7cb61711c2fc7d7663338cc5>, name = "bthomehub@btbroadban
102015-03-11 10:10:02PPPInformationppp0 rcvd [CHAP Challenge id=0x1 <57ae2e867787805c160b5b282806acbf89cd218617d8e9cb878e41c3eeb6c2
112015-03-11 10:10:02PPPInformationppp0 sent [LCP EchoReq id=0x0 magic=0xe1ddacda]
122015-03-11 10:10:02PPPInformationppp0 rcvd [LCP ConfAck id=0x1 <mru 1492> <magic 0xe1ddacda>]
132015-03-11 10:10:02PPPInformationppp0 sent [LCP ConfAck id=0x24 <mru 1492> <auth chap MD5> <magic 0x4f8174f>]
142015-03-11 10:10:02PPPInformationppp0 rcvd [LCP ConfReq id=0x24 <mru 1492> <auth chap MD5> <magic 0x4f8174f>]
152015-03-11 10:10:02PPPInformationppp0 sent [LCP ConfReq id=0x1 <mru 1492> <magic 0xe1ddacda>]
162015-03-11 10:10:02PPPInformationppp0 sent [PADI Host-Uniq(0x000039df)]
172015-03-11 10:09:52PPPInformationppp0 sent [PADI Host-Uniq(0x000039df)]
182015-03-11 10:09:47PPPInformationppp0 sent [PADI Host-Uniq(0x000039df)]
192015-03-11 10:09:40PPPErrorppp0
202015-03-11 10:09:40PPPErrorppp0 Timeout waiting for PADO packets
212015-03-11 10:09:20PPPInformationppp0 sent [PADI Host-Uniq(0x0000394d)]
222015-03-11 10:09:10PPPInformationppp0 sent [PADI Host-Uniq(0x0000394d)]
232015-03-11 10:09:05PPPInformationppp0 sent [PADI Host-Uniq(0x0000394d)]
242015-03-11 10:08:58PPPErrorppp0
252015-03-11 10:08:58PPPErrorppp0 Timeout waiting for PADO packets
262015-03-11 10:08:38PPPInformationppp0 sent [PADI Host-Uniq(0x000038bf)]
272015-03-11 10:08:28PPPInformationppp0 sent [PADI Host-Uniq(0x000038bf)]
282015-03-11 10:08:23PPPInformationppp0 sent [PADI Host-Uniq(0x000038bf)]
292015-03-11 10:08:23PPPErrorppp0
302015-03-11 10:08:23PPPErrorppp0 User request
312015-03-11 10:08:19PPPInformationppp0 sent [LCP TermReq id=0x3 "User request"]
322015-03-11 10:08:16PPPInformationppp0 sent [LCP TermReq id=0x2 "User request"]
332015-03-11 10:08:16PPPWarningppp0 LCP down
342015-03-11 10:08:16PPPErrorppp0 LCP down
352015-03-11 10:08:16PPPErrorppp0 User request

 

 

 

I guess this is caused by an issue downstream?

 

In the good old days when I had ADSL that used to go for 30 days or more wihtout a single DSL glitch

 

 

0 Ratings
Reply
popshot
Contributor
1,666 Views
Message 7 of 12

Re: The solution to the HH5 dropping connections - change it for a router/modem that works.

I don't accept the customer is the one to blame at all.

Combining two units isn't a technological challenge of Einsteinian proportions and creating nice design doesn't affect the internals to any meaningful extent.

Given the number of people who have swapped a non-functional HH5 for an alternative and found things work it would appear that the likes of Asus, TP-Link, Billion and many others can make a unit fit for purpose. Modem Roouters have been around a few years so we are talking about development of current technology not creation of totally new technology.

 

I can accept the vast bulk of customers do not need or want the full suite of settings but those who do are denied this. Unfortunately it is this group that is likely to be the most vocal about such a denial. Given that BT can dial in to your HH5 why isn't there an option to open up the full router settings by this method? If you want so desperately to retain control then you do actually need to be in control which requires functional hardware. Retaining control whilst not demonstrating it causes issues.

0 Ratings
Reply
Highlighted
empress48
Contributor
1,647 Views
Message 8 of 12

Re: The solution to the HH5 dropping connections - change it for a router/modem that works.

I haven't had any issues before the firmware update. Since then the Wifi connection has turned into the most unreliable imaginable.

 

I am so fed that even I am thinking of getting a replacement.

 

Just one question can I still watch BT TV with TP Link W9980? I have the BT youview box.

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
1,643 Views
Message 9 of 12

Re: The solution to the HH5 dropping connections - change it for a router/modem that works.


@empress48 wrote:

I haven't had any issues before the firmware update. Since then the Wifi connection has turned into the most unreliable imaginable.

 

I am so fed that even I am thinking of getting a replacement.

 

Just one question can I still watch BT TV with TP Link W9980? I have the BT youview box.


Yes

 

Edit: Make sure you have the latest firmware on the 9980

Firmware Version:0.6.0 1.10 v0021.0 Build 141215 Rel.41342n

0 Ratings
Reply
popshot
Contributor
1,629 Views
Message 10 of 12

Re: The solution to the HH5 dropping connections - change it for a router/modem that works.

Mine was shipped with old firmware as are many products. Once connected I made the update my first priority.

0 Ratings
Reply