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RagingAvatar
Aspiring Contributor
458 Views
Message 1 of 5

There is a cease on my line?

So after BT completely messed up my installation for BT fibre, I'm now stuck with ADSL on a waiting list for fibre.

But, I've noticed this message on my line on dslchecker.bt.com:
"There is currently a Broadband cease pending or in progress against this line. This cease is due to complete by 31st May 2018. This will not stop you ordering Broadband from a new supplier, but it will delay the provision of the new Broadband service."

I've called 3 times and tweeted various times to @BTCare about this and nothing has been done.

How can I get help?

EDIT: I spelt the BT Twitter help handle incorrectly. I did contact the correct one though!

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4 REPLIES
RagingAvatar
Aspiring Contributor
377 Views
Message 2 of 5

Re: There is a cease on my line?

Anyone?
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RagingAvatar
Aspiring Contributor
366 Views
Message 3 of 5

Re: There is a cease on my line?

https://twitter.com/BTCare/status/1011188119155159041

Check out this Twitter thread.
I find it weird that @BTHelp very rarely answer simple questions on Twitter.

1. Is the waiting list a BT thing?
2. Why do Openreach claim there is no such thing as a waiting list and that it's first come, first served?
3. If the waiting list is a BT thing then how can BT not know what my position is in the queue?
4. Will I be automatically upgraded when I hit the front of the queue? How will I be notified?
Questions not covered in the Twitter thread:
5. How long (typically) is the queue? How long is the wait time (typically)?

The fact that my thread here has no replies and that the @BTHelp account isn't that helpful is really disheartening. Smiley Sad

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CJT80
Expert
347 Views
Message 4 of 5

Re: There is a cease on my line?

@RagingAvatar

1. Is the waiting list a BT thing? - Possibly, Probably not. 
2. Why do Openreach claim there is no such thing as a waiting list and that it's first come, first served? Because it is exactly that.
3. If the waiting list is a BT thing then how can BT not know what my position is in the queue? See above posts.. 
4. Will I be automatically upgraded when I hit the front of the queue? How will I be notified?  I doubt it, unless you have a "in progress" order, which I don't think you do.
Questions not covered in the Twitter thread:
5. How long (typically) is the queue? How long is the wait time (typically) - It's until another space (port) becomes available or the cabinet is updraded to provide more ports. 

Kind Regards
CJT80
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Distinguished Sage
321 Views
Message 5 of 5

Re: There is a cease on my line?


@CJT80 wrote:

@RagingAvatar

1. Is the waiting list a BT thing? - Possibly, Probably not. No It appies to all providers
2. Why do Openreach claim there is no such thing as a waiting list and that it's first come, first served? Because it is exactly that. Openreach are not involved with the waiting list it is BT Wholesale that have the list 
3. If the waiting list is a BT thing then how can BT not know what my position is in the queue? See above posts.. 
4. Will I be automatically upgraded when I hit the front of the queue? How will I be notified?  I doubt it, unless you have a "in progress" order, which I don't think you do. Again NO 
Questions not covered in the Twitter thread:
5. How long (typically) is the queue? How long is the wait time (typically) - It's until another space (port) becomes available or the cabinet is updraded to provide more ports. It can be from days to months wait again this applies to all providers not just BT 


 

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