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Fpinho
Beginner
370 Views
Message 1 of 10

This one can't be explained by BT

Hi everyone,

I would like you to invite you to read about a error that never happened to me before, and to give me your opinion.

I've got BT Infinity running on a HUB 3. Connected to it, 2 Apple computers, one iPhone and one iPad.

Due to my work, I'm a regular user of a particular popular crowdfunding website - www.indiegogo.com.

Everything was fine until last Thursday evening. Since then, the website doesn't load all its content and some dropdown menus don't work.

Initially I thought that could be a website issue, but tried from my iPhone (using 4g) and it was working perfectly.

Tried with 3 different browser and problem still there. Tried all my apple devices (connected to my router) and the problem persisted.

And then I did two tests that gave a clear answer about where the problem was. 1. I used a PC and the website loaded. 2. I disconnected my wifi network and used BT Fon (available in my street). In both situations, the website worked perfecty, even on every apple device.

Conclusion? The problem should be one of the following: router, my account setup at BT, BT network talking with Apple devices. The problem happens only when I use my Apple devices connected to my home wifi network. If I use other network connected to an apple device, it works.


At this stage, I spent 6 hours on the phone to India (BT) and nobody seems to understand or believe on me. I even shared my screen with them so they could see it. They keep saying "it's not our fault".

Does anyone can help? Did this happen to you at same point?

Please help me if you can
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9 REPLIES 9
galabonnyboy
Aspiring Expert
283 Views
Message 2 of 10

Re: This one can't be explained by BT

Got a feeling it could be the homehub maybe upgrade it to something better?
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Fpinho
Beginner
279 Views
Message 3 of 10

Re: This one can't be explained by BT

Yes, maybe. BT is sending me a new Hub. However, they won't upgrade it. 

 

Thanks for your comment. 

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Distinguished Sage
278 Views
Message 4 of 10

Re: This one can't be explained by BT

try a factory reset of your hub
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Fpinho
Beginner
275 Views
Message 5 of 10

Re: This one can't be explained by BT

Thanks Jon. Did countless reset with no positive results. 

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Distinguished Guru
272 Views
Message 6 of 10

Re: This one can't be explained by BT

Did you try a factory reset?


http://bt.custhelp.com/app/answers/detail/a_id/11386/~/how-do-i-reset-my-bt-home-hub-to-its-factory-...

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Fpinho
Beginner
269 Views
Message 7 of 10

Re: This one can't be explained by BT

I did Ray. Problem continues even after reset.
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Distinguished Guru
265 Views
Message 8 of 10

Re: This one can't be explained by BT

Try changing the DNS on the PC to use Google's servers 8.8.8.8 and 8.8.4.4
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If you found this post helpful, please click on the star on the left
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Fpinho
Beginner
258 Views
Message 9 of 10

Re: This one can't be explained by BT

Tried that. Didn't work. This is all really weird. If I use another network (neighbour for example) it does work. All my devices are Apple, but if I use a PC it works.

Something wrong between router and apple? It affects iMac, iPhone, iPad...
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Distinguished Sage
Distinguished Sage
257 Views
Message 10 of 10

Re: This one can't be explained by BT

Have you tried "forgetting" the connection to the Homehub and re-starting your Apple device and re-making the connection to the Homehub.

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