I would like you to invite you to read about a error that never happened to me before, and to give me your opinion.
I've got BT Infinity running on a HUB 3. Connected to it, 2 Apple computers, one iPhone and one iPad.
Due to my work, I'm a regular user of a particular popular crowdfunding website - www.indiegogo.com.
Everything was fine until last Thursday evening. Since then, the website doesn't load all its content and some dropdown menus don't work.
Initially I thought that could be a website issue, but tried from my iPhone (using 4g) and it was working perfectly.
Tried with 3 different browser and problem still there. Tried all my apple devices (connected to my router) and the problem persisted.
And then I did two tests that gave a clear answer about where the problem was. 1. I used a PC and the website loaded. 2. I disconnected my wifi network and used BT Fon (available in my street). In both situations, the website worked perfecty, even on every apple device.
Conclusion? The problem should be one of the following: router, my account setup at BT, BT network talking with Apple devices. The problem happens only when I use my Apple devices connected to my home wifi network. If I use other network connected to an apple device, it works.
At this stage, I spent 6 hours on the phone to India (BT) and nobody seems to understand or believe on me. I even shared my screen with them so they could see it. They keep saying "it's not our fault".
Does anyone can help? Did this happen to you at same point?