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TsarOfTheStar
Aspiring Contributor
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Message 1 of 27

Three Missed Engineer Appointments

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How can it be that I book an engineer three times & three times nobody turns up?
Logged call Friday 20th December 2017 (VOL013-*********) Nobody turned up!

Rang BT to see what is happening spoke to a lady called Jo, She asuured me that it was the Indian lady who made booking made a mistake, Wait untill Monday 24th January 2017, An engineer will attend 8-1pm.
Did so AGAIN nobody turned up so I 

Rang "customer servives"Monday 24th December 2017 Spoke to a man called David he promised me an engineer would attend Tuesday 24th January 2017 1-6pm & ring me whilst on job.

So I waited in again like a mug and guess what? Nobody turned up AGAIN rang customer services and was told a) I would be given a "goodwill Gesture" payment of £30 pounds which is no gesture really as I am entitled to that due to missed appointments. & B) An engineer will not be available to look at my problem untill Monday 30th January 2017!?!?!

 

I am sooooooooooo **bleep** off right now my line still has no broadband signal. Original call (VOL013-********) has been set to completed even though it is not. And I have a new call logged in track fault with the number of VOL053-******** I guess this isi to make call look worse like I have only just logged call.

I have to say this service freaking SUCKS Smiley Mad

 

 

 

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26 REPLIES 26
Distinguished Sage
Distinguished Sage
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Message 2 of 27

Re: Three Missed Engineer Appointments

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@TsarOfTheStar

 

Welcome to this customer to customer forum.

 

Is this a new order, or do you have a fault on an existing ciruit?

 

Is your phone line working?

 

 

TsarOfTheStar
Aspiring Contributor
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Message 3 of 27

Re: Three Missed Engineer Appointments

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A fault on existing circuit phone is fine broadband has no signal...
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Distinguished Sage
Distinguished Sage
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Message 4 of 27

Re: Three Missed Engineer Appointments

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Which one of these matches your master phone socket?

 

nte.jpg or oldnte.jpgor adslface.jpg ornewnte.jpg

 

Which BT home hub do you have, and where is it plugged in?

 

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

 

Faults on BT Infinity are usually cause by either a line fault, an issue with the way things are connected up, or a failure of the home hub.

A line fault would result i eithe no dial tone, or noise on the line.

 

What prompted the request for a visit?

 

TsarOfTheStar
Aspiring Contributor
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Message 5 of 27

Re: Three Missed Engineer Appointments

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Last one with built in micro filter.
Phone line has no issues clean & crisp.
I suspect line fault when in openreach router in the dsl section states no signal , there is no attenuation snr nothing...,
Visits where in order to ascertain why on bt test end it states line is up but on my end dead. I asked assistant what was last time of ip address was allocated she said 2013!

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Moderator
Moderator
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Message 6 of 27

Re: Three Missed Engineer Appointments

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Hi @TsarOfTheStar,

 

I'm sorry to hear about the problems you have had in getting your service repaired. I've edited out your references number as this is a public forum.

 

I'll be able to take a look at what is happening with your fault. Please can you send me in your details using the "Contact The Mods" link found in my profile?

 

Thanks

 

PaddyB

Community ModeratorPaddyB
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TsarOfTheStar
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Message 7 of 27

Re: Three Missed Engineer Appointments

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cool thanks PaddyB!

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Moderator
Moderator
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Message 8 of 27

Re: Three Missed Engineer Appointments

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Hi @TsarOfTheStar,

 

If you click on my username you'll see that link just under the profile pick.

 

If you are on a mobile device you'll need to change to the full version of the site.

 

Thanks

 

PaddyB

Community ModeratorPaddyB
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TsarOfTheStar
Aspiring Contributor
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Message 9 of 27

Re: Three Missed Engineer Appointments

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What details do you need brother? Just fill in that short form? I'm just stuck on details of query bit...
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TsarOfTheStar
Aspiring Contributor
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Message 10 of 27

Re: Three Missed Engineer Appointments

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All done in regards to sending details PB hope is okay thanks you too Keith...

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