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SparkyC
Aspiring Contributor
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Message 1 of 15

Throttling? Superfast Fibre Plus to Superfast Fibre Halo 1

Like many customers, I was moved onto Halo 1 from Superfast Fibre Plus.  I noticed my new guaranteed minimum download speed had reduced from 40Mb/s to 30Mb/s.  I didn't think anything of this as my actual download speed was still stable around 45Mb/s.

However, I recontracted and the day after the cooling off period my download speed dropped to 36Mb/s.  This is where it remains.

I wondered if anyone else has had a similar experience.

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14 REPLIES 14
imjolly
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Message 2 of 15

Re: Throttling? Superfast Fibre Plus to Superfast Fibre Halo 1

it may be with the recontract you have lost G.INP which happens but if that is cause then with stable connection it should be re-enable in about 7 days

post your router stats and enter phone number and post dslchecker results  https://www.dslchecker.bt.com/adsl/adslchecker.welcome



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SparkyC
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Message 3 of 15

Re: Throttling? Superfast Fibre Plus to Superfast Fibre Halo 1

Hi @imjolly 

My cooling off period ended about a month ago so I guess it should have settled by now.  Here's the stats:-

SparkyC_0-1582028151869.png

 

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imjolly
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Message 4 of 15

Re: Throttling? Superfast Fibre Plus to Superfast Fibre Halo 1

which exchange and cab?

your current down speed is within range expected although near bottom



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SparkyC
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Message 5 of 15

Re: Throttling? Superfast Fibre Plus to Superfast Fibre Halo 1

Brentwood.

Cab 19

What numbers should I be looking at, Downstream Line Rate, Range B?

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imjolly
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Message 6 of 15

Re: Throttling? Superfast Fibre Plus to Superfast Fibre Halo 1

so checking you are on Huawei cab so as I said the probability is the recontract has lost G.INP but just maintain connection and DLM should re-activate G.INP giving speed boost again

I was looking at range 'A'



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SparkyC
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Message 7 of 15

Re: Throttling? Superfast Fibre Plus to Superfast Fibre Halo 1

Hi @imjolly 

So to clarify, basis range A, I'm currently sitting around 5 below the minimum at ~35(previous to the recontract it had been sitting at ~45 and had been since 2018).

Is your suggestion that G.INP will re-activate at some stage so just sit tight an monitor (it's been more than a month since the end of the cooling off period so well beyond the 7-days you suggest is the norm if that is the issue)?

It's no biggie, just a bit of a weird coincidence I suffered the degradation bang on the date after I could back out of the contract.

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pippincp
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Message 8 of 15

Re: Throttling? Superfast Fibre Plus to Superfast Fibre Halo 1

Post your hub connection stats. Advanced settings/technical log/information.

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SparkyC
Aspiring Contributor
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Message 9 of 15

Re: Throttling? Superfast Fibre Plus to Superfast Fibre Halo 1

Hi @pippincp 

How do I do that?

Cheers

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imjolly
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Message 10 of 15

Re: Throttling? Superfast Fibre Plus to Superfast Fibre Halo 1

Go to hub manager then advanced settings then technical log information. Post same way as you posted dslchecker results



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