Hi Good folks of the BT forum,
I have been on BT Infinty 2 for over 2 years now and been pretty happy up until 3 weeks ago
My house is very close to the cabinet and I get almost 76Mbps down and about 16ishMbps up
Which usuallu get me about just shy of 9MB/s per second when downloading (usenet,sftp/http etc)
For some reason about 3 weeks ago my speed has went really slow (I know there was some work at
the local cabinet about that time) I am only getting download of:
2 -3 MB/s max speed now on usenet
800Kb-1.1MB/s max speed on sftp to my server in France (doing data backup)
7MB/s - 8MB/s max speed on steam downloads (which is weird - UKbased servers?)
I mainly schedule usenet and server backup downloads downoads for between 3am and 8am ( I have a dedicated server in France) which I have to backup data from so I do it when the network is less busy
I have contacted BT's "support team" (term used loosely) as they were not of much help I ran a bunch
of the BT wholesale speed tests over a few days ... varies from:
download: 55Mbps to 74Mbps
upload: 12Mbps to 16Mbps
ping: about 25ms to 40ms
Tried some speedtest.net speed tests as they will give real actual values not just on BT's network
speedtest from my house (in Northern Ireland) to London(voda) - D = 10.53Mbps , U = 17.12Mbps , 16ms
I did some speed tests on my server in france to servers in England/NI
speedtest my dedi server in france to london(voda) - D = 726.38Mbps , U = 253.35Mbps , 7ms
speedtest my dedi server in france to manchester - D = 490.33Mbps , U = 192.43Mbps , 30ms
speedtest my dedi server in france to Enniskillen (Northern Ireland) - D = 614.03Mbps , U = 249.32Mbps , 21ms
I did a test download on the server in France from usenet and got a steady 20.5MB/s
My server in france seems ok downloading and uploading ok but my house connectin seems to be limited in some way depending on what I am accessing
So I kinda think this looks like some form of traffic shaping/download speed limiting, can anyone else
offer an explaniation of what is going on?
Thanks for taking the time to reply, so to be clear BT themselves do NOT operate any traffic shaping?
Thats weird as my speedtests indicated France to London great , my house to London = poop speed
So the routing issue is in UK somewhere then ? Between BT's network and another network ?
Would such an issue not be picked up by BT / other network provider and recitifed quickly (its been years since I used NRM software)
any hints to how to trace the issue?
I tried switcing router off for a while and I did get a new IP address sadly speed is still rubbish
from 8MB/s to 900kbp/s is a massive fall off , I used to backup my server in under an hour now it is taking a day!!!!!!!!
I have had 4 calls to BT "support" people in India usual read off script type with no actual clue
Is there any way of talking to someone in the UK ?
Still no result
BT have closed my support ticket even though I did not ask them to and the fault still persists
what I should get
76Mbps down 17Mbps up
what I get
12Mbps down 17Mbps up
Even though it should be clear to them that getting a fast upload than download would be an issue!
Is there any way of getting someone in the UK to look into this
This really is terrible support from BT