If you haven’t arranged this call out with the specialist FTTP team, but the ordinary customer service reps, I would consider cancelling the visit
I haven't arranged anything, it's BT's speed test page that said there's a fault and raised the fault log. I presumed BT would be coming out to fix it, not Openreach.
Who at BT would attend to fix it? BT don't have any engineers, they are a retail ISP. They don't own any of the infrastructure equipment.
As already stated ‘BT’ don’t have staff that visit your home, plus the report states a fault outside your home , so the only group that may visit is Openreach
Interesting the screen grab shows an ONT number which suggests the wholesale system knows it’s a FTTP installation, but what possible problem ‘outside’ could it be ?, if you have a working service .
Anyway, a crumb of comfort , if you didn’t raise the fault, it’s outside your home and you were never asked to accept the potential for charging if the problem turned out to be on something OR are not responsible for, then charges shouldn’t follow, and would be easily challenged if they were, I doubt that whatever the issue is , can be sorted by an engineer looking for ‘fault’ outside your home though
So Openreach engineer attended, no fault found. What could be causing this problem if it's not an Openreach fault?