Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
ClaireW
Beginner

on ‎21-11-2020 23h45

769 Views
Message 1 of 2

Topcashback missing claim is still waiting for response

I have purchased the BT Fibre 2 package from October 2020 via the cashback link from TopCashback website. Somehow they didn’t track it so I lodged a claim. It has been almost two months since I lodged that claim and now it shows that it is still waiting for retailer’s response. It is supposed to be £110.50 cashback and I wonder if anyone from the team could help me look into it? Thanks

0 Ratings
1 REPLY 1
JohnC2
Moderator
Moderator

on ‎23-11-2020 10h07

723 Views
Message 2 of 2

Re: Topcashback missing claim is still waiting for response

Hi @ClaireW welcome to the forum and sorry you have not received your cashback yet. It can take a few months for cashback queries to be resolved. As you have already raised this with TCB I've sent you a Private Message with details on how to contact the Mod team and we'll be happy to check on this for you.

Cheers

John

0 Ratings