Hi,
I hope someone can shed some light on the issue below and give me something I can go back to our tenants with…
We converted 2 barns on our land and have recently rented out both with new tenants. The Royal Mail address database has the correct addresses, they are registered with the council and have UPRN numbers too, however Openreach’s database only has one of the addresses on its drop-down list on the availability checker for Fibre, and this shows as it’s not available to order.
Except the Openreach cabinet is literally 50 metres away from both cottages and our house (which is on the same site) has full FTTP so the cabinet is enabled. Also it should not be at capacity - we are rural, on the edge of a village.
One tenant contacted BT to try and get Fibre but has been told only ADSL is available and it will cost him £70 to be installed. Without having any other choice, he’s got it booked in for the middle of May.
The other tenants are trying to get internet but have run into the same issue, but the address is not even on the list despite it being in Royal Mail’s database, registered for Council Tax and has a UPRN allocated to the address.
What is the best way to sort this out? I’ve heard of ORDi but know nothing and I need to contact our tenants and let them know how to get this sorted so they can get fibre installed.
Any advice is welcome!
