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nayan89
Contributor
567 Views
Message 1251 of 1,731

Re: UPGRADE OF 40MB TO 80MB SPEEDS ?

David would you kindly check my line too if possible please? I'm only getting 30mb/5mb even though yesterday i was getting 37mb/8mb. I was estimated 76mb/18mb after the upgrade.

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567 Views
Message 1252 of 1,731

Re: UPGRADE OF 40MB TO 80MB SPEEDS ?


@Dean78 wrote:
Mine also still shows the old speeds in My BT page. Something to worry about? or is it just delayed. The order tracking also now has no details at all, I'm guessing because its now closed and complete on the system.

Bt systems take time to update. If it is working don't worry.

stelee
Aspiring Expert
565 Views
Message 1253 of 1,731

Re: UPGRADE OF 40MB TO 80MB SPEEDS ?


@DavidM wrote:

 

 

Cheers

 

David



Ive sent you a message

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------BT Infinity 2 | 80/20 | SamKnows™ Infinity 2 Member | (EASBF)


Stephen
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walkerx
Recognised Expert
556 Views
Message 1254 of 1,731

Re: UPGRADE OF 40MB TO 80MB SPEEDS ?

@DaveM - sent you info ref: 120413-******

 

reset modem and same speeds according to speedtest.net but getting access to the bt testsite is a nightmare with everyone checking their profiles

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nayan89
Contributor
546 Views
Message 1255 of 1,731

Re: UPGRADE OF 40MB TO 80MB SPEEDS ?

@DavidM sent you info too, but I don't see where my ref number is? 

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Distinguished Sage
543 Views
Message 1256 of 1,731

Re: UPGRADE OF 40MB TO 80MB SPEEDS ?

Don't worry about the MyBT thing at the moment.

 

The order is most likely still open in BT retails billing system although the Openreach change on the port has already been done.

 

When the order closes, which will probably be at some point today, the MyBT details will be upated. It may take 24hours from when the order closes for the MyBT page to be updated.

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Moderator
Moderator
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Message 1257 of 1,731

Re: UPGRADE OF 40MB TO 80MB SPEEDS ?

Hi Ady199,

Thanks for that. We'll get back to you asap.

Cheers

David
Community ModeratorDaveM
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nayan89
Contributor
521 Views
Message 1258 of 1,731

Re: UPGRADE OF 40MB TO 80MB SPEEDS ?

Okay sorry here is my ref number got a bit confused:

 

Your enquiry reference number: 120413-******

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Cheese9000
Contributor
501 Views
Message 1259 of 1,731

Re: UPGRADE OF 40MB TO 80MB SPEEDS ?

I was told I would get 59 down 15 up and im getting 75+ down and 17+up!
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ady199
Aspiring Expert
500 Views
Message 1260 of 1,731

Re: UPGRADE OF 40MB TO 80MB SPEEDS ?

@DavidM - Many Thanks

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