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tof1998
Beginner
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Message 1 of 27

UPLOAD SPEED HALVED

Hey all..

 

I have had BT Infinity for just over 12 months, Upload speed has been a constant 17-19 MB , I broadcast on twitch so my upload speed is crucial, (its the reason i changed from VM to BT ).

 

It now appears to have HALVED in speed, My dowonload is 62Mb  and my upload is 9mb.. ( verified with "testmynet"--"thinkbroadband" -- and "ookla" ) bt's own speed checker is hit and miss weather it works, and varies from 7 -11 Mb up.

 

Is this a congestion issue ? with more folks being added to the Cabinet ?

or could this be something else.

I dont use the HH4 it came with , i use an Asus Router (which has been working flawlessly from day one ), nothing has changed on the router.

 

With the speed drop coupled with internet going off when it rains, is making me consider dumping BT and going back to the dark side.

Any clues as to what is happening would be appreciated.

 

Cheers

Brian

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26 REPLIES 26
Distinguished Guru
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Message 2 of 27

Re: UPLOAD SPEED HALVED

Can you post your IP Profile by running the BT Performance test at www.speedtest.btwholesale.com, please? When the first test has finished, press the Further Diagnostics button then after you enter your phone number, your IP Profile should be displayed.

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tof1998
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Message 3 of 27

Re: UPLOAD SPEED HALVED

Download speedachieved during the test was - 61.74 Mbps For your connection, the acceptable range of speedsis 60 Mbps-63.69 Mbps . Additional Information: IP Profile for your line is - 63.69 Mbps

 

Upload speed achieved during the test was - 12.05Mbps Additional Information: Upstream Rate IP profile on your line is - 20 Mbps

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Distinguished Guru
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Message 4 of 27

Re: UPLOAD SPEED HALVED

Can you post the results of the DSL checker for your line, after removing your phone number from the results? www.dslchecker.bt.com
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Message 5 of 27

Re: UPLOAD SPEED HALVED

Sorry, that post is empty ?
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tof1998
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Message 6 of 27

Re: UPLOAD SPEED HALVED

Yeah i noticed, im trying to add a image ...dslchecker.jpg

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Distinguished Guru
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Message 7 of 27

Re: UPLOAD SPEED HALVED

Thanks. OK, you could have a problem with your connection due to the line going off when it rains.

Is your phone line noisy? You can do the quiet line test by dialling 17070 and selecting option 2. The line should be silent - no noise, no crackles, no hissing, nothing.

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tof1998
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Message 8 of 27

Re: UPLOAD SPEED HALVED

yep. its hissing

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Message 9 of 27

Re: UPLOAD SPEED HALVED

Can you do the automated line check here: https://www.bt.com/consumerFaultTracking/public/faults/reporting.do?pageId=21
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tof1998
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Message 10 of 27

Re: UPLOAD SPEED HALVED

 

Thanks for waiting, we've tested your line and here are the results.
 
Telephone number checked 
 
Results of line test
We cannot detect a problem with this line.
It may be caused by a faulty phone or equipment.

 

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