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Distinguished Guru
658 Views
Message 11 of 27

Re: UPLOAD SPEED HALVED

Pity. I'm beginning to think that test has been boken.

 

Anyway, you should report a phone fault. Your phone should no go off when it rains. You need an engineer to visit and fix it.

 

Call BT

24 hours a day, 365 days a year.

  • From a landline: 0800 800 151
  • From a mobile: 0330 123 4151*
  • From abroad: +44 179 359 6931**
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tof1998
Beginner
654 Views
Message 12 of 27

Re: UPLOAD SPEED HALVED

I dont think the Phone goes off when it rains, ( although im not sure )

But the Broadband Definatly does.

Should i report this as a faulty line or a fault with the Broadband.

Thanks

Brian

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Distinguished Guru
642 Views
Message 13 of 27

Re: UPLOAD SPEED HALVED

I don't think they will do anything about an upload problem on broadband.
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tof1998
Beginner
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Message 14 of 27

Re: UPLOAD SPEED HALVED

Well that sucks,  Its the only reason i switched providers in the first place.

Upload speed is more important to me than download, its what i pay for.

I will request a engineer visit, the BB should not go off when it rains, and from further research it appears that the upload frequncy is at lower end, and if the rain is shorting the connection, then thats why the upload speed is affected.

Correct me if im wrong .

 

Thanks for all your help.

 

Brian

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shirts
Recognised Expert
628 Views
Message 15 of 27

Re: UPLOAD SPEED HALVED


@tof1998 wrote:

yep. its hissing


If you have noise on the "quiet line" test, then you need to report it on 151 making NO MENTION of the broadband. You need a good voice line in order to get a good broadband.......Smiley Wink

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Distinguished Guru
629 Views
Message 16 of 27

Re: UPLOAD SPEED HALVED

On VDSL2 the upload and download frequencies are mixed.

 

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tof1998
Beginner
611 Views
Message 17 of 27

Re: UPLOAD SPEED HALVED

Well, this is akin to pulling teeth....after 2 calls to india...both of which were a waste of time, i tried the 151, was told i may have to pay £120.00, if they cant find a fault, when they asked me to enter my mobile number, they put me back to india, in a another queue....spoke to a girl who was in the process of booking an engineer, and the phone cut off.

So im going to have to start again,....Jesus, how hard can it be to arrange an engineer to call.

Im quickily losing the will to live, ive been at this since mid-day.....

 

Is there a direct line to UK call center ?

 

Brian

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Distinguished Guru
608 Views
Message 18 of 27

Re: UPLOAD SPEED HALVED

You can track any raised faults here www.bt.com/faults

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g3sna
Aspiring Contributor
597 Views
Message 19 of 27

Re: UPLOAD SPEED HALVED

I have noticed a similar problem. My download speed has reduced a little from ~60Mbps to ~45Mbps but my upload speed which was ~12Mbps is now 4Mbps and appears to be clamped at that speed (ie: servers in more distant locations give slightly worse download speeds but the upload speed is always 4Mbps) In addition my BT provided modem drops out of sync with the DSLAM in the cabinet about 300m away around about 4pm every afternoon and I get interupted service with it taking a few minutes to reconnect each time (with a different IP of course) until early the next morning then it's OK again. This has only just started to happen within the last couple of weeks. I have been happily using BT Infinity Option 2 for over 2 years now with only one previous spell of poor service when my line became noisy. It's not noisy now BTW. I did the quiet line test as a matter of course. Before anyone asks me for HomeHub data I should say that for the majority of the 2 years I have been using a Vigor 2920n router because the HH did not do what I needed it to do.

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Distinguished Sage
Distinguished Sage
587 Views
Message 20 of 27

Re: UPLOAD SPEED HALVED

g3sna

 

You have started your own thread with your problem.  https://community.bt.com/t5/BT-Infinity-Speed-Connection/Late-afternoon-Early-Evening-for-last-few-d... You are best to stick with it rather than jumping onto another posters thread. It only leads to confusion with who the replies are for.

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