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TobiasRieper
Contributor
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Message 1 of 5

UPLOAD speed

Hello

This relates to my UPLOAD speed only [My Download speed is fine].

I have always been getting an UPLOAD speed of between 5-6 Mbps. [My Download speed is 34 Mbps and is fine].

However, over the last few weeks/months my UPLOAD speed has gradually reduced to between 1-3 Mbps.

Not a major problem as in all honestly it hasn't affected anything, as I only stream to watch videos, but my contract states between 5-6 Mbps.

I asked BT just to increase my upload speed back to 5-6 Mbps.

BT provided me with this response [summarised]:

"With your Broadband contract we don't guarantee the upload speed.......If the upload speed has reduced for any reason there's nothing we can do to improve the speed unless there's a fault
i.e. if the service was to become unusable as a result of the upload speed dropping too low.......I've ran tests and there's no fault with the service".

Surely, if BT wanted to they could increase my Upload speed, I do find that very hard to believe.

As a matter of principle I am disappointed by their response.

Any opinions?

Many thanks

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4 REPLIES 4
imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: UPLOAD speed


please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem



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TobiasRieper
Contributor
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Message 3 of 5

Re: UPLOAD speed

Product name:

BT Hub XX
Serial number:

+084319+NQ90552082
Firmware version:

SG4B1000E020
Firmware updated:

14-Mar-2020
Board version:

1.0
Gui version:

1.115.0
DSL uptime:

12 Days, 2 Hours 11 Minutes 22 Seconds
Data rate:

3.41 Mbps / 40.00 Mbps
Maximum data rate:

4549 / 43341
Noise margin:

10 dB / 4.2 dB
Line attenuation:

40.4 dB
Signal attenuation:

24.4 dB / 40.4 dB
VPI / VCI:

0/38
Modulation:

G_993_2_ANNEX_B
Latency type:

Fast Path
Data sent / received:

9 GB Uploaded / 25 GB Downloaded
Broadband username:

bthomehub@btbroadband.com
BT Wi-fi:

Active
2.4 GHz wireless network name:

BTHubX-XXXX
2.4 GHz wireless channel:

Smart (Channel 1)
5 GHz wireless network name:

BTHubX-XXXX__5GHz
5 GHz wireless channel:

Smart (Channel 48)
Wireless security:

WPA2 (Recommended)
Wireless mode:

Mode 1
Firewall:

On
MAC address:

XX XX XX XX XX XX
Software variant:

-
Boot loader:

9.2.0
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TobiasRieper
Contributor
142 Views
Message 4 of 5

Re: UPLOAD speed

Telephone Number XXXXXXXXXXX on Exchange XXXXXXXXX is served by Cabinet 43
Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Handback
Threshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability Date Left in Jumper
High Low High Low
VDSL Range A (Clean) help 45.2 32.4 8 6.1 30 Available Available --
VDSL Range B (Impacted) help 44 28.6 7.9 5.9 23 Available Available --
Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install Process
FTTP on Demand 330 50 -- Available --
ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) ADSL Availability Date Left in Jumper
WBC ADSL 2+ Up to 6.5 -- 5.5 to 7.5 Available Yes
WBC ADSL2+ Annex M Up to 6.5 Up to 0.5 5.5 to 7.5 Available Yes
ADSL Max Up to 4 -- 3 to 5 Available --
WBC Fixed Rate 1 -- -- Available Yes
Fixed Rate 1 -- -- Available --
SOADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) WBC SOADSL Availability Date Left in Jumper
WBC SOADSL 2+ Up to 6.5 -- 5.5 to 7.5 -- Yes
SOADSL Max Up to 4 -- 5.5 to 7.5 -- --
SOADSL Fixed Rate Up to 1 -- 3 to 5 -- Yes
Observed Speeds VDSL ADSL
Max Observed Downstream Speed 43.25 6.82
Max Observed Upstream Speed 3.41 1.14
Observed Date 2021-10-08 2019-09-02
Other Offerings Availability Date
VDSL Multicast Available
ADSL Multicast Available
Premise Environment Status
Bridge Tap N
VRI N
NTE FacePlate N
Last Test Date 07-10-2021
Exchange Product Restrictions Status
FTTP Priority Exchange N
WLR Withdrawal N
SOADSL Restriction Y

The exchange is not in a current fibre priority programme

WLR is currently available at the exchange

SOADSL is restricted at the exchange

FTTP is not available.

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

The Stop Sale date for IPstream is from 31 Dec 2012. The Formal Retirement date for IPstream is from 30 Jun 2014.

If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

XXXXX exchange:Only single order products are available and ADSL and ADSL2+ products are not shown as available.However for premises that can only be served by SOADSL, BT will continue to accept ADSL and ADSL2+ orders until SOADSL is available.

Thank you for your interest

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TobiasRieper
Contributor
139 Views
Message 5 of 5

Re: UPLOAD speed

Hi imjolly, here you go, hope it's done correctly ....?
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