Ubiquity equipment unable to connect and redirect to 188.8.131.52
Hello. I'm new here so sorry if this has been covered. I'm hoping someone can help as customer service seem no help at all and it's a very frustrating issue.
Just recently moved home. Changed providers from plusnet to BT. My own equipment is ubiquity. I had the router, cloud key and wifi unit connected up to an open reach fibre box and all was well.
BT of course provided a hub but I did ask when I was setting up the account if there was an issue using 3rd party equipment to which I was told it was fine.
Initially when I received the hub I plugged in setup and it has been absolutely fine.... Now then, I have completely reset all my other equipment and started fresh connecting up exactly the same as previously and input the user name and password provided by BT.
My equipment states it is unable to connect to gateway and it them redirects me to BT Wholesale Service Information Page ( 184.108.40.206/index.html)
I have read this is a BT wholesale issue but my problem is a little different. Like I said everything is fine if I reconnect the hub.
Please help. I'm tearing my hair out. And I haven't got any!
Re: Ubiquity equipment unable to connect and redirect to 220.127.116.11
Sorry I'm on my phone and don't seem to have the option to post a pic?
But basically using PPPoE all I have is the option to put in username and password in. I can select static or DHCP which allows me to put in IP address, router, subnet mask, primary and secondary DNS but they are blank. I have tried the same settings as the hub previously but no joy.
As for username password I have tried the one you suggested several times with different prefix, with and without passwords. No joy.