cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Beginner
351 Views
Message 1 of 8

Ultra Fibre Plus not worth the extra cost

We recently upgraded to Ultra Fibre Plus, yet most of the time our download speed is no faster than it was before. Sometimes we do get over 100mps over wifi but rarely. 

We used to be able to get the 4K BTSports channel but now it is a blank screen.

Advice?

BT Speeds.JPG

 

0 Ratings
Reply
7 REPLIES 7
Highlighted
Distinguished Sage
Distinguished Sage
346 Views
Message 2 of 8

Re: Ultra Fibre Plus not worth the extra cost

Run a speedtest here and when it completes run the further diagnostics and post the results.

Please post your line stats from the hub.

0 Ratings
Reply
Highlighted
Beginner
334 Views
Message 3 of 8

Re: Ultra Fibre Plus not worth the extra cost

Can't do it. My laptop has no ethernet connection, and I don't have an adapter.

The speed test does not reflect real use, does it? For instance, it says to use an ethernet connection, turn off all other programs and devices. No one uses their broadband in that way.

I realise you need the data, but I can't provide it unless there is another way.

I upgraded on the basis we'd have an overall general improvement... when using the service normally. If it's no better, it's a waste of time and money.

Edit: So, never mind. Forget I asked. I'll phone instead.

 

 

0 Ratings
Reply
Highlighted
Distinguished Sage
Distinguished Sage
320 Views
Message 4 of 8

Re: Ultra Fibre Plus not worth the extra cost

The reason for the speedtest and hub stats is to determine if the problem lies with connection speed or download speed.

As wifi can be affected very seriously by local interference, no ISP will guarantee download speeds via wifi.

You can still provide the data it will give an indication of the problem.

0 Ratings
Reply
Highlighted
Sage
313 Views
Message 5 of 8

Re: Ultra Fibre Plus not worth the extra cost

As its the Ultrafast product only the FTTP team will be able to deal with it.

0800 587 4787

0 Ratings
Reply
Highlighted
Distinguished Sage
Distinguished Sage
306 Views
Message 6 of 8

Re: Ultra Fibre Plus not worth the extra cost

Or if its a congestion problem, Wholesale should already be on the case.

0 Ratings
Reply
Highlighted
Sage
301 Views
Message 7 of 8

Re: Ultra Fibre Plus not worth the extra cost

Correct but without a wired speedtest this will not be revealed to us.

0 Ratings
Reply
Highlighted
Distinguished Sage
Distinguished Sage
297 Views
Message 8 of 8

Re: Ultra Fibre Plus not worth the extra cost

Precisely

0 Ratings
Reply