Ultrafast 1 connection dropping every few days

[Toddie1982]

Hi all

Had ultrafast via gfast activated on 26th March.

Have noticed that the cnnection to the network drops for a few seconds every couple of days. It only lasts a few seconds.

Only reason I noticed is I was wat hung Netflix and it paused so I checked router.

Seems to happen between 8pm and 10pm.

Is this due to the line DLM adjusting the line etc?

I am plugged into master socket in the test socket behind the faceplate. Line test is quiet when doing a quiet line test.

Never had this issue when I was with Sky broadband. Had FTTC with them too.

I know the first 10-14 days you can experience intermittent connection from the "what to expect In the first few days"

Stuart

[Toddie1982]

Product code:Smart Hub 2

Serial number:+091301+1837009064

Firmware version:v0.12.02.11078-BT

Firmware updated:Tue Mar 26 17:11:25 2019

Board version:R01

GUI version:1.53a 29_08_2018

DSL uptime:0 days,00 Hours14 Mins06 Secs

Data rate:29.165 Mbps / 159 Mbps

Maximum data rate:35.749 Mbps / 206.957 Mbps

Noise margin:5.4 / 7.3

Line attenuation:0.0 / 36.2

Signal attenuation:0.0 / 36.2

VLAN id:101

Upstream error control:Off

Downstream error control:Off

Data sent / received:25.4 MB Uploaded / 263.2 MB Downloaded

Broadband username:bthomehub@btbroadband.com

BT Wi-fi:Activated

2.4 GHz wireless network name:BT-QMA66F

2.4 GHz wireless channel:Smart (Channel1)

5 GHz wireless network name:BT-QMA66F

5 GHz wireless channel:Smart (Channel40)

Wireless security:WPA2

Wireless mode:Mode 1

Firewall:On

MAC address:4C:1B:86:C8:31:CB

Software variant:-

Boot loader:0.1.7-BT (Thu Nov 30 09:45:22

[Toddie1982]

:52:42, 05 Apr.DSL Link Up: Down Rate=159000kbps, Up Rate=29165kbps; SNR Margin Down=7.3dB, Up=5.4dB

20:52:40, 05 Apr.PPP: Sending PADI

20:52:34, 05 Apr.PPP: Starting PPP daemon

20:52:34, 05 Apr.WAN Auto-sensing detected port DSL WAN

20:51:49, 05 Apr.WAN Sensing Auto sensing Complete, interface selected

20:51:48, 05 Apr.WAN Sensing Auto sensing Running

20:51:47, 05 Apr.WAN Sensing Auto sensing Complete, interface selected

20:51:46, 05 Apr.WAN Sensing Auto sensing Running

20:51:46, 05 Apr.WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]

20:51:45, 05 Apr.PPP: Stopped PPP daemon(0,1,5)

20:51:45, 05 Apr.PPP LCP Send Termination Request (User request)

20:51:45, 05 Apr.PPP: IPCP down

20:51:45, 05 Apr.PPP: LCP down

20:51:45, 05 Apr.DSL Link Down: duration was 427159 seconds

20:12:56, 05 Apr.Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLIC

[Toddie1982]

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Handback Threshold(Mbps)

WBC FTTC Availability Date

WBC SOGEA Availability Date

Left in Jumper

HighLowHighLowVDSL Range A (Clean)8067201961.6Available----VDSL Range B (Impacted)8066201960Available----G.fast Range A (Clean)3303305044.9330Available----G.fast Range B (Impacted)3303305033330Available----

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

WBC FTTP Availability Date

FTTP on Demand33030--Available----

ADSL Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

Left in Jumper

WBC ADSL 2+Up to 4--3 to 5Available----WBC ADSL 2+ Annex MUp to 4Up to 13 to 5Available----ADSL MaxUp to 3--2 to 4Available----WBC Fixed Rate2----Available----Fixed Rate2----Available----

Observed Speeds

G.Fast

VDSL

Max Observed Downstream Speed (Mbps)310.76--Max Upstream Observed Speed (Mbps)42.88--Observed Date2019-04-05--

Other Offerings

Availability Date

VDSL Multicast------Available----ADSL Multicast------Available----G.fast Multicast------Available----

Premise environment

Status

Bridge TapUVRI--

[Toddie1982]

To add....

I have reset and rebooted router too.

[Toddie1982]

Any advice much appreciated

[pippincp · Accepted solution]

Ring the FTTP team on 0800 587 4787. They are the only ones who deal with Ultrafast issues. The mods here cannot assist.

[Toddie1982]

Thank you. Will do

[DavidM]

Thanks for taking time to let us know this is sorted @Toddie1982 . Appreciate you taking time to do that.

All the best

David

[Toddie1982]

Unfortunately not sorted as still dropping g but was told that this cant be resolved through this forum.