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MYKEU
Contributor
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Message 1 of 5

Ultrafast Fibre 2 speed

Hey guys - I just upgraded from Ultrafast Fibre 1 to Ultrafast Fibre 2 with an estimated speed of 313Mb-314Mb (according to BT's service checker). That being said, I'm only getting around 160-180Mb and I'm curious if this is purely due to me being about 250m away from the cabinet.

If it is, then do you think it is even worth upgrading to Ultrafast Fibre 2?

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MYKEU
Contributor
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Message 2 of 5

Re: Ultrafast Fibre 2 speed

Just an update, my hub (Smart Hub 2) rebooted and now I am only seeing speeds of 110mb - in the hub manager I am seeing:

 

Downstream sync speed:

132.887 Mbps

Upstream sync speed:

23.923 Mbps

 

If I manually reboot the hub again, the downstream sync speeds appears to change a lot - for example it can sometimes be 110Mbps, and other times be 135Mbps. The highest I've ever seen it was 176Mbps (which I cannot seem to achieve anymore)

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MYKEU
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Message 3 of 5

Re: Ultrafast Fibre 2 speed

Sorry, completely forgot to post my stats:

Seems like I may be on a banded profile as I've had quite a few drop outs when I first upgraded from Infinity 2 to Ultrafast. My connection is solid right now but it is just my speeds that are not reflecting what was predicted.

 

Screenshot 2019-01-08 at 10.43.25.pngScreenshot 2019-01-08 at 10.47.19.pngScreenshot 2019-01-08 at 10.47.55.pngScreenshot 2019-01-08 at 10.50.13.png

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Distinguished Sage
Distinguished Sage
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Message 4 of 5

Re: Ultrafast Fibre 2 speed

have you phoned here 08005874787 to get help



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MYKEU
Contributor
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Message 5 of 5

Re: Ultrafast Fibre 2 speed

Thanks @imjolly - I've spoke to an advisor on that number just now and after a few tests, I was told to wait out the 10 day stablisation period (I thought this was just a myth).

 

I'm guessing that I can't seem to get over 200mb speed simply because I live kind of far from the cabinet. However, I still have a small feeling that I'm on a banded profile due to my landline having some errors (according to the advisor).

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