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trystanhill
Beginner
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Message 1 of 8

Ultrafast Fibre Plus Which Smarthub?

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I had FTTP installed last Friday on the Ultrafast Fibre 2 Plus product

I received my smarthub yesterday due to BT failing to send out the my smarthub when they should have .

I have received the Smarthub1 as opposed to the Smarthub2.  I am pretty certain that when I placed the order I  was told I would receive the Smarthub2.  

Looking on the BT website https://www.bt.com/broadband/smart-hub/ it states the following

"Our next generation Smart Hub 2 comes included when you buy or upgrade to Superfast Fibre with Complete Wi-Fi, or Ultrafast Fibre Plus. It's our smartest hub yet and is future-proofed to deliver fast speeds throughout the home"

I called BT customer services today who checked with the fibre team and was advised that you only get the Smarthub2 if you take out the Complete Wi-Fi package.

Is anybody able to confirm which smarthub you should get on the Ultrafast Fibre 2 Plus product without the Complete WI-FI

Many thanks

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: Ultrafast Fibre Plus Which Smarthub?

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No idea, but there won't be any difference between them in any case. Don't get taken in by all the marketing hype.

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Distinguished Sage
Distinguished Sage
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Message 3 of 8

Re: Ultrafast Fibre Plus Which Smarthub?

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I agree with @licquorice  the hub you have is just as good and will work just as well



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Moderator
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Message 4 of 8

Re: Ultrafast Fibre Plus Which Smarthub?

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Hi @trystanhill  welcome to the forum and thanks for your post. The Smart Hub 2 would only be sent with the Complete Wifi package as it is provided with one disk. If you do not order the complete wifi package then the Smart Hub 1 would be provided and will work equally as well for you.

cheers
John

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trystanhill
Beginner
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Message 5 of 8

Re: Ultrafast Fibre Plus Which Smarthub?

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Thanks for all the prompt replies.  

I was initially sent a non fttp smarthub2 and the wifi signal was noticeable better than the smarthub1 hence my reasons for wanting a Smarthub2.

 

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Starwire
Aspiring Expert
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Message 6 of 8

Re: Ultrafast Fibre Plus Which Smarthub?

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I do FTTP Installs, the majority of them for BT and have noticed if you just get the broadband it’s the Smart Hub 1 but get the 2 if you get the Complete Wi-Fi thingy.
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clonk
Contributor
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Message 7 of 8

Re: Ultrafast Fibre Plus Which Smarthub?

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I got the Smart Hub 2 with Ultrafast 1 (full FTTP not Gfast) without the complete WiFi package. The offer explicitly stated  Smart Hub 2. The only difference is that the 2 supports the complete WiFi.

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trystanhill
Beginner
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Message 8 of 8

Re: Ultrafast Fibre Plus Which Smarthub?

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Yeah that's the way I understood it TBH.  Its not a huge deal, but I wanted to make sure I was getting what I should be getting.

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