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Longshanks
Aspiring Expert
641 Views
Message 1 of 66

Ultrafast Fibre Plus

 

Hi

Have been upgraded to “Ultrafast Fibre Plus”. (Only went into into EE Shop to get new iPhone for my son😡)

 

I’m not complaining (yet) as they saved us £20 a month on what we were paying for current Infinity contract and promise of greater speeds etc) The engineer is coming next week to set up, however I have two questions:

 

1. I’m terrified that the new Smart Hub will start generating the inevitable constant disconnections. To mitigate this, will I be able to keep my trusty Openreach modem in the set up? (Works v well with our current HH5)

 

2. They insisted this was FTTH species of Ultrafast. If this is so, I’m curious as the only new cable laid in street the last two years has been Virgin. Suggests this is more Gfast. What do you think?

 

Thanks

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65 REPLIES 65
brookheather
Aspiring Expert
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Message 2 of 66

Re: Ultrafast Fibre Plus

Enter your phone number or address into the DSL checker and you will see whether you have FTTP or G.fast availability. You won't be able to use your OR modem with G.fast.

https://www.dslchecker.bt.com/

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Longshanks
Aspiring Expert
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Message 3 of 66

Re: Ultrafast Fibre Plus

Thanks for quick response. DSL results quite difficult to interpret. There is a line which says     “ FTTP is available and an “ ONT” may be ordered? If FFTP is available, can I retain modem?

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Sage
Sage
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Message 4 of 66

Re: Ultrafast Fibre Plus

No you cannot retain the Openreach modem on FTTP. The ONT is the modem and you be able to use your router of choice with it.

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Longshanks
Aspiring Expert
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Message 5 of 66

Re: Ultrafast Fibre Plus

Ok thanks again. Just to be clear then:

FFTP uses a modem, which is called the ONT.

Gfast doesn’t use a modem.

I was wondering, if I pm someone with details, could they check status of visit, FTTP, Gfast etc. Also, the speed quoted is 138mb. Is this more suggestive of Gfast?? 

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Longshanks
Aspiring Expert
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Message 6 of 66

Re: Ultrafast Fibre Plus

Meant FTTP.

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Distinguished Sage
Distinguished Sage
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Message 7 of 66

Re: Ultrafast Fibre Plus

this is a customer help customer forum and your post does not go to BT

who is supplying your ultrafast - BT or EE?



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Longshanks
Aspiring Expert
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Message 8 of 66

Re: Ultrafast Fibre Plus

Hi

 

know this is Community forum, but thought there were BT staff patrolling, willing to pursue queries etc. 

Ultrafast will be provided by BT.

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Distinguished Sage
Distinguished Sage
562 Views
Message 9 of 66

Re: Ultrafast Fibre Plus


@Longshanks wrote:

Ok thanks again. Just to be clear then:

FFTP uses a modem, which is called the ONT.

Correct

Gfast doesn’t use a modem.

It does, but but your current modem isn't compatible. Not sure there are any standalone G.Fast modems available, G.Fast compatible devices are combined modem/routers.

I was wondering, if I pm someone with details, could they check status of visit, FTTP, Gfast etc. Also, the speed quoted is 138mb. Is this more suggestive of Gfast?? 


 

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Distinguished Sage
Distinguished Sage
559 Views
Message 10 of 66

Re: Ultrafast Fibre Plus

phone the FTTP team who also deal with G.Fast and see if they can help  08005874787



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