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Brunton
Beginner
2,366 Views
Message 1 of 9

Ultrafast Fibre from BT - Now available exclusively in your area

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Hi,

I have received an email and letter through the post informing me that I can now get broadband with 100Mbps Speed Guarantee. However, when I called up about this BT informed me that it is not available. Would someone be able to assist me in looking into this please?

Thanks in advance

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8 REPLIES 8
licquorice
Distinguished Sage
Distinguished Sage
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Message 2 of 9

Re: Ultrafast Fibre from BT - Now available exclusively in your area

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Put your phone number in the checker and post the results, delete your phone number before posting.

https://www.dslchecker.bt.com/

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Brunton
Beginner
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Message 3 of 9

Re: Ultrafast Fibre from BT - Now available exclusively in your area

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Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Handback Threshold(Mbps)WBC FTTC Availability DateWBC SOGEA Availability DateLeft in Jumper  High Low High Low        Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)WBC FTTP Availability Date

ADSL ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date
Left in JumperObserved SpeedsG.FastVDSLOther Offerings


Availability Date

Premise environmentStatus

VDSL Range A (Clean)8073.3201967AvailableAvailable-- 
VDSL Range B (Impacted)8070.8201965AvailableAvailable-- 
FTTP on Demand33030--Available---- 
WBC ADSL 2+Up to 13--10.5 to 15.5Available---- 
WBC ADSL 2+ Annex MUp to 13Up to 110.5 to 15.5Available---- 
ADSL MaxUp to 7--6 to 8Available---- 
WBC Fixed Rate2----Available---- 
Fixed Rate2----Available---- 
Max Observed Downstream Speed (Mbps)--66.99     
Max Upstream Observed Speed (Mbps)--16.99     
Observed Date--2019-09-25     
VDSL Multicast------Available---- 
ADSL Multicast------Available---- 
Bridge TapN      
VRI--      
NTEFaceplate--      
Last Test Date24-04-2018 
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imjolly
Distinguished Sage
Distinguished Sage
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Message 4 of 9

Re: Ultrafast Fibre from BT - Now available exclusively in your area

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As you can see from checker results there is no ultrafast  FTTP/G.FAST available to you   the letter is just a circular 



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DavidM
Moderator
Moderator
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Message 5 of 9

Re: Ultrafast Fibre from BT - Now available exclusively in your area

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Hi @Brunton and welcome to the community.

Sorry for any confusion with this. @imjolly is correct. The results you've posted confirm you can't get the  FTTP/G.FAST  up to 80 meg service. You've more than likely received a circular. 

Cheers

David

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oakserver
Aspiring Expert
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Message 6 of 9

Re: Ultrafast Fibre from BT - Now available exclusively in your area

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David, I think you mean you can't get the FTTP/G.Fast service but can get the VDSL service up to 80 meg.
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DavidM
Moderator
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Message 7 of 9

Re: Ultrafast Fibre from BT - Now available exclusively in your area

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I stand corrected @oakserver. Thanks for pointing that out.

Cheers
David
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oakserver
Aspiring Expert
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Message 8 of 9

Re: Ultrafast Fibre from BT - Now available exclusively in your area

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Sorry I didn't mean it to sound quite so blunt, it was just a typo 🙂
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DavidM
Moderator
Moderator
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Message 9 of 9

Re: Ultrafast Fibre from BT - Now available exclusively in your area

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No offence taken @oakserver. No need to apologise.

Cheers

David
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