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McDan1el
Newbie
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Message 1 of 6

Ultrafast - constant (typically daily) disconnects

Hi,

I moved into a property (new build) back in March 2017 - for 12-18months i used an ASUS router with Inifinity 3 with no issues, don't think i ever had a disconnect.   I've had Ultrafast 1 (145mb) for a little over 6 months now and at least daily the internet just hangs and the HomeHub X reboots.  As soon as it reboots i am instantly connected again, process takes about 3-4minutes.  There is no pattern, nothing hardware wise inthe house has changed for me to think it's interference and sometimes i'm not home when it drops (notifactions on phone for things going offline).  I've rung BT several times who perform line checks, and nothing coming up.

My belief it is the router but the cost of replacement is high for a 3rd party so loathed to spend out ... just in case!  Wondering if anyone else has had issues?  

Tried to nab the last d/c from the log - not sure if its right bit and doesnt point to anything obvious:

 

19:52:25, 04 Feb.

dsl:ADSL Link Down: duration was 0 seconds

19:52:25, 04 Feb.

wl1:Device <60:64:05:9B:87:AB> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])

19:52:25, 04 Feb.

:A device reset was performed (GUI/Button)

19:52:21, 04 Feb.

:HTTP UserAdmin login from 192.168.1.66 successfully

19:52:17, 04 Feb.

:HTTP UserBasic login from 192.168.1.66 successfully

19:52:16, 04 Feb.

:HTTP UserBasic login from 192.168.1.66 successfully

19:51:40, 04 Feb.

:The LAN DHCP Server is active

19:51:40, 04 Feb.

:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

19:51:40, 04 Feb.

:The LAN DHCP Server is inactive

19:51:39, 04 Feb.

eth1:IGMP group 239.255.250.250 on interface eth1 ended by 192.168.1.81

19:51:39, 04 Feb.

eth1:IGMP group 239.255.3.22 on interface eth1 ended by 192.168.1.93

19:51:39, 04 Feb.

:VLAN VLAN_DATA disconnected

19:51:39, 04 Feb.

ppp1:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

19:51:38, 04 Feb.

ppp1:The DYN ROUTE [81.139.56.100/32 gw ] is deleted

19:51:38, 04 Feb.

ppp1:The DYN ROUTE [81.139.57.100/32 gw ] is deleted

19:51:36, 04 Feb.

ppp1:The WAN DHCPv6 Client Process has successfully been terminated on Vlan 36

19:51:36, 04 Feb.

BR_LAN: Allocated prefix = fdaa:bbcc:ddee::/64 (valid time = 4293967296 / preferred time = 4293967296)

19:51:36, 04 Feb.

BR_LAN: Allocated prefix = fdaa:bbcc:ddee::/64 (valid time = 4293967296 / preferred time = 4293967296)

19:51:35, 04 Feb.

dsl:VDSL Link Down: duration was 0 seconds

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McDan1el
Newbie
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Message 2 of 6

Re: Ultrafast - constant (typically daily) disconnects

Did a filter on logs on PPP - lots of disconnects as you can see 😞

 

19:51:40, 04 Feb.

:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

19:51:39, 04 Feb.

ppp1:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

20:18:55, 03 Feb.

ppp1:PPP: PPP INFO 81.139.57.100,81.139.56.100

20:18:53, 03 Feb.

ppp1:PPP: PPP INFO

20:18:52, 03 Feb.

ppp:PPP: IPCP_NAK

20:18:52, 03 Feb.

ppp:PPP: CHAP_SUCCESS

20:18:52, 03 Feb.

ppp:PPP: CHAP_RESPONSE

20:18:52, 03 Feb.

ppp:PPP: LCP_GOOD_ACK

20:18:52, 03 Feb.

ppp:PPP: LCP_REQUEST

20:18:52, 03 Feb.

:PPPoE error: timeout

20:18:43, 03 Feb.

:PPPoE error: timeout

20:18:38, 03 Feb.

:PPPoE error: timeout

20:17:38, 03 Feb.

:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

20:17:37, 03 Feb.

:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

15:43:59, 03 Feb.

ppp1:PPP: PPP INFO 81.139.57.100,81.139.56.100

15:43:58, 03 Feb.

ppp1:PPP: PPP INFO

15:43:57, 03 Feb.

ppp:PPP: IPCP_NAK

15:43:57, 03 Feb.

ppp:PPP: CHAP_SUCCESS

15:43:57, 03 Feb.

ppp:PPP: CHAP_RESPONSE

15:43:57, 03 Feb.

ppp:PPP: LCP_GOOD_ACK

15:43:57, 03 Feb.

ppp:PPP: LCP_REQUEST

15:43:56, 03 Feb.

:PPPoE error: timeout

15:43:47, 03 Feb.

:PPPoE error: timeout

15:43:42, 03 Feb.

:PPPoE error: timeout

15:42:46, 03 Feb.

:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

15:42:44, 03 Feb.

ppp1:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

06:13:26, 03 Feb.

ppp1:PPP: PPP INFO 81.139.56.100,81.139.57.100

06:13:24, 03 Feb.

ppp1:PPP: PPP INFO

06:13:23, 03 Feb.

ppp:PPP: IPCP_NAK

06:13:23, 03 Feb.

ppp:PPP: CHAP_SUCCESS

06:13:23, 03 Feb.

ppp:PPP: CHAP_RESPONSE

06:13:23, 03 Feb.

ppp:PPP: LCP_GOOD_ACK

06:13:23, 03 Feb.

ppp:PPP: LCP_REQUEST

06:13:23, 03 Feb.

:PPPoE error: timeout

06:13:06, 03 Feb.

:PPPoE error: timeout

06:12:57, 03 Feb.

:PPPoE error: timeout

06:12:52, 03 Feb.

:PPPoE error: timeout

06:11:55, 03 Feb.

:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

06:11:53, 03 Feb.

ppp1:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

22:13:04, 31 Jan.

ppp1:PPP: PPP INFO 81.139.56.100,81.139.57.100

22:13:03, 31 Jan.

ppp1:PPP: PPP INFO

22:13:01, 31 Jan.

ppp:PPP: IPCP_NAK

22:13:01, 31 Jan.

ppp:PPP: CHAP_SUCCESS

22:13:01, 31 Jan.

ppp:PPP: CHAP_RESPONSE

22:13:01, 31 Jan.

ppp:PPP: LCP_GOOD_ACK

22:13:01, 31 Jan.

ppp:PPP: LCP_REQUEST

22:13:01, 31 Jan.

:PPPoE error: timeout

22:12:52, 31 Jan.

:PPPoE error: timeout

22:12:47, 31 Jan.

:PPPoE error: timeout

22:11:53, 31 Jan.

:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

22:11:52, 31 Jan.

:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

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Moderator
Moderator
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Message 3 of 6

Re: Ultrafast - constant (typically daily) disconnects

Hi @McDan1el

Welcome to the Community and thanks for posting.

Sorry for the connection problems you're having.  Your best bet would be to contact our FTTP team.  Their number is 0800 5874787.

Keep us posted how things go.

Cheers,

Robbie

Community ModeratorRobbieMac
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McDan1el
Newbie
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Message 4 of 6

Re: Ultrafast - constant (typically daily) disconnects

Yea I've rung them a lot, they do a test on line and say no problems detected 😞
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Sage
Sage
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Message 5 of 6

Re: Ultrafast - constant (typically daily) disconnects

What's happened to your Asus router?

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McDan1el
Newbie
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Message 6 of 6

Re: Ultrafast - constant (typically daily) disconnects

The model I have doesn't support g.fast I can get a newer one but it's around £200 a lot to fork out if it's not a router issue. Might have to bite the bullet
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