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Message 1 of 2

Unable to place and order due to system failure/3rd order 1 month later and still stuc, please help.

I have been a happy BT Bussiness BroadBand user for many years and when the opportunity to upgrade to BT Affinity came along I was delighted.

 

However after counntless phones calls and messages the 3 orders that are placed have all got as I am told stuck in the system and no process.

 

The orders have been escalalted to the Escalaltions Team and still there is no movemnt over 1 month.

 

I am running out of patience and ways to gain action I feel as if I have heard every excuse under the sun.

 

All I know is the escalaltion team have recently resolved the issue and the order should be fine, the sales rep places the order and the system says their is a billing issue I then refer to billing and they say no issue and tell the Sales rep to continue who then tries gives up and after rings 4 times they just hang up.

 

I have too many names to list and dates/times for conversations.

 

Can anyone tell me who I need to speak to or how to get hold of the back office to get the issue resolved and move forward.

 

Regards,

Stuart

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Unable to place and order due to system failure/3rd order 1 month later and still stuc, please h

Welcome to the BT Residential Customers forum

 

As you are a business user, please could you post on the BT Business forum at http://business.forums.bt.com/

 

Thanks



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