cancel
Showing results for 
Search instead for 
Did you mean: 
t54skyblue
Newbie
319 Views
Message 1 of 6

Unable to reach my business website - via BT Broadband ONLY.

Help. I am trying to reach my business domain coventryunitedlfc.co.uk through which I edit my public website. Yesterday I started getting a 'safari cannot open the page, server unreachable etc' error through both Safari and Chome. I did the usual stuff, clearing cookies, data, all settings, rebooting mac, restartin router to no avail.

I tried then to reach the same domain via my non-BT mobile phone, a friends non BT broadband connection and my work PC and all FINE.

I contacted the domain host who ran diagnostics and confirmed the domain was up and avaialble. My colleague tried to reach the domain through another broadband provider and that also works.

Again, I returned to my BT WIFI and server unreachable - a TRACEROUTE command sees the trail fall down somewhere in the BT ether.

This is a VITAL website for my business. I cannot work without access.

Is this a DNS server problem somewhere in BT please? What can I do - there is no BT help on this avaialble online.

0 Ratings
Reply
5 REPLIES 5
Distinguished Sage
Distinguished Sage
293 Views
Message 2 of 6

Re: Unable to reach my business website - via BT Broadband ONLY.

Welcome to the BT Residential Customers forum

As  you are a business user, please could you post on the BT Business forum at http://business.forums.bt.com/

 

Thanks

0 Ratings
Reply
Guru
271 Views
Message 3 of 6

Re: Unable to reach my business website - via BT Broadband ONLY.

Did you try flushing your DNS cache via .cmd? .... and restarting the PC?
0 Ratings
Reply
Guru
263 Views
Message 4 of 6

Re: Unable to reach my business website - via BT Broadband ONLY.

On the other hand ...  seems you have some work to do.

 

Domain name:
coventryunitedlfc.co.uk

Data validation:
Nominet was not able to match the registrant's name and/or address against a 3rd party source on 29-Jul-2015

Registrar:
123-Reg Limited t/a 123-reg [Tag = 123-REG]
URL: **Edited**

Relevant dates:
Registered on: 29-Jul-2015
Expiry date: 29-Jul-2018
Last updated: 03-Aug-2018

Registration status:
Renewal required.

Name servers:
ns1.domainhasexpired.com
ns2.domainhasexpired.com

Distinguished Guru
261 Views
Message 5 of 6

Re: Unable to reach my business website - via BT Broadband ONLY.

Hi, welcome to the forums.

The domain has expired :-

    Domain name:
        coventryunitedlfc.co.uk
    Data validation:
        Nominet was not able to match the registrant's name and/or address against a 3rd party source on 29-Jul-2015
    Registrar:
        123-Reg Limited t/a 123-reg [Tag = 123-REG]
        URL: **Edited**
    Relevant dates:
        Registered on: 29-Jul-2015
        Expiry date:  29-Jul-2018
        Last updated:  03-Aug-2018
    Registration status:
        Renewal required.

That is the issue. Chances are the other accesses are showing cached versions.

 Edit: I was checking when RogerB posted 🙂

Distinguished Sage
Distinguished Sage
248 Views
Message 6 of 6

Re: Unable to reach my business website - via BT Broadband ONLY.

@t54skyblue

Probably a good idea to renew it right away, before its grabbed by an advertising, shopping site, or worse Smiley Sad

It happens all the time, people look for expired domains, and register them (cybersquatting). You are unlikely to get it back again without paying over the odds.

0 Ratings
Reply