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waynehibbs
Aspiring Contributor
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Message 11 of 14

Re: Unable to upgrade my fttp infinity boardband and fibre phone that was installed last month.

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ok thank you for your help, sorry fo the upper case.

 

wayne 

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StuartH
Moderator
Moderator
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Message 12 of 14

Re: Unable to upgrade my fttp infinity boardband and fibre phone that was installed last month.

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Hi @waynehibbs

 

Please post back and let us know how you get on.

 

Stuart

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waynehibbs
Aspiring Contributor
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Message 13 of 14

Re: Unable to upgrade my fttp infinity boardband and fibre phone that was installed last month.

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hi i called the number you gave me and spoke to them it noiw all sorted.

the problom is that standed broads us the phone number to check the accoiunt. 

but with finre is uses the account number to check for service, as my ohine was moved to fibre online service can not help

 

thanks for your help

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StuartH
Moderator
Moderator
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Message 14 of 14

Re: Unable to upgrade my fttp infinity boardband and fibre phone that was installed last month.

Go to solution

Hi @waynehibbs

 

Glad to hear that this is sorted it for you, did you manage to get the issue with the usage allowance resolved as that part is unusual for a fttp product?

 

Thanks

 

Stuart

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