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mmalamos
Contributor

on ‎29-07-2020 12h28

694 Views
Message 1 of 3

Unable to upgrade to the 900Mbps package

Hi

I am currently on the Fibre 250 package with Halo1 (300Mbps down / 50Mbps up) and i only just relaised that i am lucky enough to have the new 900Mbps service available at my address. I went to upgrade to it but after i sign in BT tells me:

"Sorry, but at the moment we can only show personalised deals for customers who already have broadband with us."

What gives?

I have a phone number with them i suppose so maybe that blocks it? I would rather i did not have to call in!

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2 REPLIES 2
imjolly
Distinguished Sage
Distinguished Sage

on ‎29-07-2020 12h29

692 Views
Message 2 of 3

Re: Unable to upgrade to the 900Mbps package

try FTTP team08005874787



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KFTTP93
Beginner

on ‎03-08-2020 16h14

609 Views
Message 3 of 3

Re: Unable to upgrade to the 900Mbps package

Just to let you know I have just done this today, you have to call them to get upgraded if you have FTTP but as others have said use the team phone number. I was passed along to 2 other people but the process was quick and they new what FTTP was at least! 

They did say at first I couldn’t get 900 but just say you have fibre already so it’s definitely possible.

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