Hi all, through Open Reach (I guess), BT have a September 2026 appointment to upgrade our line from copper to fibre. In anticipation, some years back, I installed ducting in the hope this could accommodate this upgrade. Such a change will remove ugly overhead clutter and help maintain a resilient connection. Through BT's online order processing, I see no (other than a telephone call with a call centre) opportunity to discuss the potential to impliment this change. Can you see how I might best proceed?
Roadside ducting
There is no way to discuss this with anyone before placing an order. It is entirely in the hands of Openreach who are not customer facing.
No idea how you could know where to run the ducting to in any case as the location of the Openreach CBT would be unknown to you.
How is the current copper service delivered ? , if it’s overhead from a pole , it’s a waste of your time and effort putting duct from your curtilage to your house wall , the FTTP service will be the same as the existing overhead , so from the pole …..if you are in a underground but no duct area (so DUG cabling) and you have installed your own duct , it may be suitable or you may (for example) have put your duct entry further away from the direction the excavation will come from , in respect to the CBT jointbox and to use it woukd add extra metres of footpath excavation to reach it , in which case it’s of no use .
You can’t discus this with BT (presumably BT your choice of provider) it has nothing to do with them , you order , Openreach visit , if you can’t agree to a provision method (this is only if it’s an underground area with no duct ) the order will be cancelled, if it’s overhead and you don’t want that , don’t order , you’ll only be wasting everyone’s time , including your own.
https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome
Put your address in here , if FTTP is available it will show the installation method and network notes .
I can’t yet see your image as it’s still quarantined so it may show the return from the above link
Thanks for those replies.