For the last 6 months or so I have been stuck at around 58mb, my connection was running at 76mb for the last few years. The engineer that installed my connection mentioned the line theoretical Max was 80mb due to how close I am to the cabinet but would sync just below this. I have attached my router stats below showing the sync speed and max rate reported by my router and also bt speed test results. I am wondering if my line profile is stuck somehow?
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Thanks for your quick reply, the problem seemed to happen around the same time somebody else on my street was having infinity installed, if its been at this speed for over 6 months what are the chances of it correcting by itself? An engineer had to request a DLM reset some years ago on my line due to a simular problem previously. Not sure how this is done as BT support helpline said its totally automatic and they have no control over it and the openreach engineer that came said he could phone a reset in.
Thanks Webby, Now that I think about it, the speed as been stuck like this since the BT outages around June last year so I think the profile is stuck. Will pm a mod if they could send out an engineer to do the reset.
Many thanks for your help 🙂
Mods don't respond to PMs nor will they get involved unless normal channels have been exhausted. You need to report it to the helpdesk as a broadband fault.
Thanks for pointing that out licquorice. I phoned up the support helpline this morning and a engineer will be coming out to reset the DLM manually. Many thanks