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Infinite_User
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Message 1 of 37

Unlimited BT Infinity 2 slower than normal broadband

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Hello,

 

My BT Infinity 2 was installed yesterday afternoon and my download speeds have been between 5 - 15 Mbps since.I spent over an hour on live chat last night but could not get the issue resolved and was told I would receive a call back on Sunday night as the line may need time to stabilise.

I am not optimistic that my Broadband speeds will miraculously recover in this period as the speedtests I have conducted tonight are showing similar results and would like to ask for help/advice on how best to tackle this issue in the meantime.

 

Thank you.

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Distinguished Guru
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Message 2 of 37

Re: Unlimited BT Infinity 2 slower than normal broadband

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Can you post your helpdesk data from the HH5 please? These are in Troubleshooting/Helpdesk on the web interface at http://192.168.1.254 or http://bthomehub.home

Please miss out any data you don't want to post

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Infinite_User
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Message 3 of 37

Re: Unlimited BT Infinity 2 slower than normal broadband

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Hello Ray,

 

Yes,thanks hopefully this is the correct data.trouble.jpg

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Distinguished Guru
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Message 4 of 37

Re: Unlimited BT Infinity 2 slower than normal broadband

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Ok so you're getting 66Mbps downstream. Are your problems with wireless or are you using wired ethernet?
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Infinite_User
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Message 5 of 37

Re: Unlimited BT Infinity 2 slower than normal broadband

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Currently using wired ethernet just to my PC atm.

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Message 6 of 37

Re: Unlimited BT Infinity 2 slower than normal broadband

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Was Infinity engineer-installed or self-installed?

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Infinite_User
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Message 7 of 37

Re: Unlimited BT Infinity 2 slower than normal broadband

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Engineer installed (sub contracted I think)

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Distinguished Guru
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Message 8 of 37

Re: Unlimited BT Infinity 2 slower than normal broadband

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Did he fit a new master socket like this?

 

Infinity Master Socket

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Infinite_User
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Message 9 of 37

Re: Unlimited BT Infinity 2 slower than normal broadband

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Yes that's the one mine has MK3 on the top right faceplate.

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Message 10 of 37

Re: Unlimited BT Infinity 2 slower than normal broadband

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Can you post the estimate for your line given by www.dslchecker.bt.com please?

Please don't post your phone number as this site is indexed by Google.

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