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Marcus01
Newbie
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Message 1 of 3

Unlimited broadband!! More like very limited broadband

Signed up for the top fibre optic unlimited broadband and for the 1st week the speeds were ok but not what I was hopeing for, after the 1st week the speed is terrible, it's like being on dial up speed
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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Unlimited broadband!! More like very limited broadband

Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

and use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.

http://speedtest.btwholesale.com/

If you have a Homehub 5 can you also post the stats from 1-12 by logging onto the Homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/

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Message 3 of 3

Re: Unlimited broadband!! More like very limited broadband

Also, is the Hub connected to the test socket or an SSFP?

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